Privacy Policy

Your privacy is critically important to us. We will never sell your personal information.

It is D.A.S Tool Online’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to dastoolonline.com hereinafter referred to as “us”, “we”, “our”, “the website” or “D.A.S Tool Online”.

We respect your privacy and are committed to protecting personal information you may provide to us through the website, checkout, customer account, email, WhatsApp, remote support, order forms or other communication methods.

We have adopted this Privacy Policy to explain what information may be collected, how we use this information, and under what circumstances we may disclose information to third parties.

This Privacy Policy applies to information we collect through our website and related services. It should be read together with our Terms and Conditions, Returns, Refunds, Warranty & Support Policy, Shipping & Delivery Policy and any other policies posted on our website.

Depending on your activities when visiting our website or placing an order, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, D.A.S Tool Online collects non-personally identifying information of the sort that web browsers and servers typically make available, such as browser type, device type, operating system, language preference, referring site, pages visited, and the date and time of each visitor request.

Our purpose in collecting non-personally identifying information is to better understand how visitors use our website, improve the website, monitor performance, prevent fraud and improve our products and services.

From time to time, D.A.S Tool Online may use or share non-personally identifying information in aggregate form, for example by reviewing website usage trends or performance reports.

D.A.S Tool Online may also collect potentially personally identifying information such as Internet Protocol (IP) addresses, device identifiers and location information based on IP address, especially for logged-in users, customers placing orders, users submitting forms or users leaving comments or reviews.

We only use and disclose this information under the same circumstances that we use and disclose personal information as described below.

Gathering of Personally Identifying Information

Certain visitors to our website choose to interact with D.A.S Tool Online in ways that require us to collect personal information.

The amount and type of information we collect depends on the nature of the interaction.

For example, we may collect personal information when you:

place an order;
create an account;
contact us by email, WhatsApp or contact form;
request support;
request remote installation;
subscribe to updates or marketing;
leave a review or comment;
request warranty support;
return a product;
submit compatibility information;
communicate with us about a product or service.

The personal information we may collect includes:

name;
business name, where applicable;
email address;
phone number;
billing address;
shipping address;
payment and transaction details;
order details;
products or services purchased;
vehicle make, model, year or diagnostic requirements where provided by you;
device, laptop or operating system information where needed for installation/support;
screenshots, photos, videos, error messages or files you provide for support;
WhatsApp messages, emails and support communications;
remote support session details where applicable.

We collect only the information reasonably necessary to provide our products, services, support and website functionality.

How We Use Your Information

We may use your information to:

process and fulfil orders;
arrange shipping and delivery;
provide tracking information;
contact you about your order;
provide digital delivery, download links or remote installation;
provide technical support and warranty support;
check product or software compatibility;
process returns, refunds or warranty claims;
prevent fraud, chargebacks and misuse;
improve our website, products and services;
respond to enquiries;
maintain customer records;
comply with legal, tax, accounting, customs or regulatory requirements;
send service-related communications;
send marketing communications where permitted or where you have agreed to receive them.

We do not sell your personal information.

Payments

Payments are processed through third-party payment providers and/or Shopify’s ecommerce platform.

We do not store full credit card numbers on our own systems. Payment information is handled by the relevant payment provider according to their own security and privacy practices.

We may receive limited payment-related information such as payment status, transaction reference, billing details, fraud analysis results and confirmation that payment has been made.

Shipping and Delivery

Where you purchase a physical product, we may share relevant personal information with couriers, shipping providers, fulfilment partners, customs agents, suppliers or logistics providers where necessary to process and deliver your order.

This may include your name, delivery address, phone number, email address, order details and customs information.

Physical products may be shipped internationally from Asia, commonly from Hong Kong or another suitable fulfilment location. As a result, your information may be shared with international delivery partners and customs authorities where required for delivery, import, tax or customs clearance purposes.

Digital Delivery, WhatsApp and Remote Support

Where you purchase digital products, remote installation, software setup or support services, we may use your contact details and technical information to provide the service.

Support is normally provided by WhatsApp and, where necessary, remote connection software such as TeamViewer, AnyDesk or similar tools.

During remote support, we may temporarily view or access information visible on your device for the purpose of installation, troubleshooting or support.

Customers are responsible for closing personal files, private documents, confidential information or unrelated applications before starting a remote support session.

We do not intentionally access, copy or store personal files from your device unless required for the support request and agreed with you.

Security

The security of your personal information is important to us.

We use reasonable and commercially acceptable measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to protect your personal information, we cannot guarantee its absolute security.

Advertisements appearing on our website may be delivered by advertising partners, who may set cookies or similar technologies.

These cookies allow the ad server to recognise your computer or device each time they send you an online advertisement and may compile information about you or others who use your device.

This information allows ad networks to deliver targeted advertisements that they believe may be of interest to you.

This Privacy Policy covers the use of cookies by D.A.S Tool Online and does not cover the use of cookies by advertisers or third-party advertising networks.

Links to External Sites

Our website or services may contain links to external sites that are not operated by us.

If you click on a third-party link, you will be directed to that third party’s website.

We strongly advise you to review the privacy policy and terms and conditions of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites, products or services.

Aggregated Statistics

D.A.S Tool Online may collect statistics about the behaviour of visitors to its website.

We may display this information publicly or provide it to others in aggregated form.

However, D.A.S Tool Online does not disclose your personally identifying information in these aggregated statistics.

Cookies

To improve your online experience, D.A.S Tool Online uses cookies, similar technologies and services provided by others to display content, remember preferences, analyse website traffic, improve website performance, support checkout functionality and, where applicable, provide advertising or marketing.

A cookie is a string of information that a website stores on a visitor’s computer or device, and that the visitor’s browser provides to the website each time the visitor returns.

D.A.S Tool Online uses cookies to help identify and track visitors, their usage of the website and their website access preferences.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. However, certain features of the website may not function properly without cookies, including checkout, account login, cart functions or preference settings.

Where required by applicable law, we may ask for your consent before using non-essential cookies. You can manage cookies through your browser settings and, where available, through our cookie banner or customer privacy settings.

By continuing to use our website without changing your cookie settings, you acknowledge our use of cookies where permitted by law.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our products and services.

This may include:

Shopify and ecommerce platform providers;
payment processors;
banks and fraud prevention providers;
shipping companies and couriers;
customs agents or authorities;
suppliers and fulfilment partners;
IT service providers;
email and communication providers;
WhatsApp or messaging providers;
remote support software providers;
analytics providers;
advertising partners, where applicable;
accountants, legal advisers or professional advisers;
regulators, law enforcement or authorities where required by law.

We only share information where reasonably necessary for the purposes described in this Privacy Policy.

International Transfers

Because we operate online and may ship products internationally from Asia, your personal information may be processed, stored or accessed in countries outside your own country.

This may include countries where our ecommerce platform, payment providers, shipping partners, suppliers, support team or service providers are located.

Where required, we take reasonable steps to ensure your personal information is handled securely and in accordance with this Privacy Policy and applicable data protection laws.

Retention of Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

complete orders;
provide warranty and support;
comply with tax, accounting, customs or legal obligations;
resolve disputes;
prevent fraud;
maintain business records;
enforce our terms and policies.

When personal information is no longer required, we will delete, anonymise or securely store it in accordance with our business and legal obligations.

Your Rights

Depending on your location and applicable data protection laws, you may have rights regarding your personal information.

These may include the right to:

request access to the personal information we hold about you;
request correction of inaccurate information;
request deletion of your information;
object to or restrict certain processing;
request a copy of your information;
withdraw consent where processing is based on consent;
opt out of marketing communications;
complain to a data protection authority.

To make a request, please contact us using the contact details provided on our website.

We may need to verify your identity before responding to certain requests.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact details to send updates, offers, product information or promotional messages.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

We may still send service-related messages about your order, delivery, warranty, support or account even if you opt out of marketing communications.

Children’s Privacy

Our website, products and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and remove the information where appropriate.

Privacy Policy Changes

Although most changes are likely to be minor, D.A.S Tool Online may change this Privacy Policy from time to time and at our sole discretion.

D.A.S Tool Online encourages visitors to check this page for any changes to the Privacy Policy.

Your continued use of this website after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.