Terms and Conditions

Overview

Welcome to D.A.S Tool Online. Please review the following terms and conditions that govern your use of our website and your purchase of products or services from our site.

By accessing our website, using our services or placing an order, you agree to follow and be bound by these Terms and Conditions, including any related policies referred to on our website, such as our Returns, Refunds, Warranty & Support Policy, Shipping & Delivery Policy and Privacy Policy.

These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors and contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you must not access the website, use our services or place an order.

Any new features, products, services or tools added to the current store shall also be subject to these Terms and Conditions. You can review the most current version of these Terms and Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Validity of the Terms and Conditions

Our deliveries, services, performance and offers are carried out on the basis of these Terms and Conditions.

These Terms and Conditions apply to the sale of our physical products, digital products, remote services, installation services, software-related services and any other services supplied by us, unless otherwise specifically agreed with the customer in writing.

2. Use of the Products and Services

The customer is solely responsible for all actions, operations and results arising from the use of any product or service purchased from us.

We are not responsible for any illegal, unauthorised, unsafe or improper use of our products or services by the customer.

The customer agrees not to use our products or services in any way that violates any applicable law, regulation, copyright, trademark, licence agreement, software terms, vehicle manufacturer terms, third-party rights or the laws of the country where the products or services are used.

We are not responsible for any loss, damage, claim, penalty, vehicle issue, data loss, business interruption or legal consequence arising from the customer’s use or misuse of any product or service supplied by us.

3. Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our website, products or services, including but not limited to copyright, software licensing, intellectual property, data protection, vehicle safety and computer misuse laws.

You must not transmit any worms, viruses, malware or any code of a destructive or harmful nature.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, where permitted by law.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve:

a) transmissions over various networks; and
b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, service, product information, digital files, software-related content, installation process, support process or access to the service without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

5. Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to provide accurate product and service information. However, we are not responsible if information made available on this site is not accurate, complete or current.

Information on this website is provided for general guidance only and should not be relied upon as the sole basis for making decisions without checking compatibility, requirements and suitability.

Product compatibility, software functionality, vehicle coverage, coding capability, programming capability, online functions, update access and diagnostic results may vary depending on vehicle make, model, year, region, ECU type, software version, hardware version, licence status, subscription status, customer device condition and other factors outside our control.

Any reliance on the material on this website is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for reference only.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law.

You agree that it is your responsibility to monitor changes to our site.

6. Modifications to the Service and Prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify, suspend or discontinue the website, service, product, digital product, support service or any part of the content without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service, product or website.

7. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return, refund, warranty or exchange only according to our Returns, Refunds, Warranty & Support Policy.

We supply both physical and digital products/services, which may include but are not limited to:

diagnostic tools;
OBD scanners;
diagnostic interfaces;
cables and adapters;
laptops and accessories;
vehicle diagnostic software-related services;
repair manuals;
wiring diagrams;
EPC/parts catalogue information;
remote installation services;
software configuration services;
driver installation;
technical support services;
other diagnostic or repair-related products and services.

We have made every effort to display as accurately as possible the colours, images, descriptions and specifications of our products. However, we cannot guarantee that your computer monitor or device display will be accurate.

Product photos, packaging, accessories, specifications, software versions or branding may vary slightly depending on supplier batch, region, stock availability or product updates.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products, services and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product or service at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not guarantee that the quality, functionality, performance, compatibility or suitability of any products, services, information or other material purchased or obtained by you will meet your expectations, unless expressly confirmed by us in writing.

8. Accuracy of Billing, Shipping and Account Information

We reserve the right to refuse, cancel or limit any order you place with us.

We may, at our discretion, limit or cancel quantities purchased per person, per household, per business, per order, per payment method or per delivery address.

These restrictions may include orders placed by or under the same customer account, same credit card, same payment account, same billing address, same shipping address or orders that appear to be connected.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, phone number or other contact details provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, distributors, fraudulent buyers or high-risk customers.

You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, phone number, shipping address, billing address and payment information, so that we can complete your transactions and contact you as needed.

We are not responsible for delays, failed deliveries, lost parcels, customs issues, failed remote installations or support delays caused by incorrect, incomplete or outdated customer information.

For more detail, please review our Returns, Refunds, Warranty & Support Policy and Shipping & Delivery Policy.

9. Shipping, Delivery and Digital Delivery

Physical products are generally shipped internationally from Asia, commonly from Hong Kong or another suitable fulfilment location depending on stock availability and supplier arrangements.

Delivery times are estimates only and may vary depending on courier service, customs clearance, destination country, public holidays, weather, supplier availability, customer address accuracy and other factors outside our control.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, clearance fees or other local charges unless clearly stated otherwise.

Digital products and digital services may be delivered electronically by download link, remote installation, remote access, file transfer, email, WhatsApp or another suitable method.

A digital product or service may be considered delivered once a download link, file, licence information, activation information, access information, installation, remote support session or other digital delivery method has been provided or started.

Please refer to our Shipping & Delivery Policy for full details.

10. Warranty and Aftersales Support

Eligible products and services may include warranty and aftersales support as stated on the product page or in our Warranty & Aftersales Support Policy.

Unless stated otherwise, eligible products and services include 6 months of warranty/support from the date of delivery, digital delivery, installation or service completion.

Warranty and support are intended to ensure that the product or service supplied by us works as described, within the limitations of the product, software, vehicle compatibility and customer setup.

Support does not include free training, advanced vehicle diagnostics, coding lessons, programming lessons, business consultancy, repeated remote sessions, support for third-party products not supplied by us, or vehicle-specific fault-finding unless expressly agreed.

Support is normally provided through WhatsApp only, with remote support software such as TeamViewer where necessary.

Please refer to our Warranty & Aftersales Support Policy for full details.

11. Compatibility and Customer Responsibility

Customers are responsible for checking that any product or service ordered is suitable for their intended use before placing an order.

This includes checking, where applicable:

vehicle make, model, year and region;
ECU type;
required diagnostic function;
hardware requirements;
operating system requirements;
software requirements;
internet requirements;
licence or subscription requirements;
customer technical ability;
compatibility with existing tools, laptops or systems.

Unless specifically confirmed by us in writing before purchase, we do not guarantee that any product or service will perform every function on every vehicle or machine.

We do not guarantee coding, programming, online functions, ECU flashing, key programming, immobiliser functions, module replacement, dealer-level functions or compatibility with every vehicle, laptop, operating system, software version or diagnostic function unless expressly stated.

12. Optional Tools

We may provide you with access to third-party tools, software, remote access tools, websites, downloads or services over which we neither monitor nor have control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site or during support is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also offer new services, features, tools or resources through the website in the future. Such new features and/or services shall also be subject to these Terms and Conditions.

13. Third-Party Links

Certain content, products and services available via our website or services may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, legality or terms of any third-party materials, websites, products or services.

We do not warrant and will not have any liability or responsibility for third-party materials, websites, products or services.

We are not liable for any harm, loss or damage related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites.

Please review the third party’s policies and practices carefully and make sure you understand them before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

14. Intellectual Property, Trademarks and Compatibility References

All manufacturer names, model names, trademarks, logos and brands mentioned on this website are the property of their respective owners.

Any manufacturer names, model names, trademarks or brands are used for compatibility, identification and reference purposes only.

Unless expressly stated, D.A.S Tool Online is an independent aftermarket supplier and is not affiliated with, endorsed by, sponsored by or authorised by any vehicle manufacturer, software developer or trademark owner.

You may not copy, reproduce, distribute, resell, upload, share or exploit any digital products, files, manuals, software-related materials, guides, installation materials, website content or other materials supplied by us unless expressly permitted in writing.

The customer is responsible for ensuring that their use of any software, files, licences, tools, repair information or diagnostic services complies with all applicable laws, licence terms and third-party rights.

15. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions, or without a request from us you send ideas, suggestions, proposals, plans, reviews, feedback or other materials, whether online, by email, by postal mail, by WhatsApp or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are under no obligation:

to maintain any comments in confidence;
to pay compensation for any comments; or
to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, objectionable or in violation of any party’s intellectual property rights or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or any computer virus or malware that could affect the operation of the website, service or any related website.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.

16. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

17. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in our service that contains typographical errors, inaccuracies or omissions relating to product descriptions, specifications, compatibility, pricing, promotions, offers, shipping charges, transit times, availability, digital delivery, support terms or warranty information.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if information on the website or any related website is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information on the website or any related website, including pricing information, except as required by law.

No specified update or refresh date applied on the website or any related website should be taken to indicate that all information has been modified or updated.

18. Prohibited Uses

In addition to other prohibitions set out in these Terms and Conditions, you are prohibited from using the site, its content, our products or our services:

a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial, state or local laws, regulations, rules or ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to violate software licence terms, vehicle manufacturer terms or third-party rights;
f) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
g) to submit false or misleading information;
h) to upload or transmit viruses, malware or any other type of malicious code;
i) to collect or track the personal information of others;
j) to spam, phish, pharm, pretext, spider, crawl or scrape;
k) for any obscene or immoral purpose;
l) to interfere with or circumvent the security features of the website, service, software, remote access tools or any related website;
m) to use our products or services for unauthorised access, tampering, fraud, theft, data extraction, odometer manipulation, illegal vehicle modification or any other unlawful activity.

We reserve the right to terminate your use of the website, product or service for violating any prohibited use.

19. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our website or service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from the use of the website, service, product, diagnostic tool, software, repair information or support service will be accurate, complete or reliable in every situation.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.

You expressly agree that your use of, or inability to use, the website, service, product, software, digital product, remote service or hardware is at your sole risk.

Except as expressly stated by us, the website and all products and services delivered to you through the website are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

Nothing in these Terms and Conditions is intended to exclude or limit any rights that cannot be excluded or limited under applicable law.

In no case shall D.A.S Tool Online, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, vehicle damage, failed repair attempts, business interruption, loss of use, customer loss, software loss, hardware incompatibility or similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising from your use of any service or any products purchased through the website.

This includes, but is not limited to, any claim related to your use of the website, service, product, diagnostic tool, software, remote installation, support service, repair information or any content posted, transmitted or otherwise made available via the website, even if advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend and hold harmless D.A.S Tool Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:

your breach of these Terms and Conditions;
your violation of any law;
your violation of the rights of a third party;
your misuse of any product or service;
your unlawful use of software, tools, files, manuals, licences or repair information;
your use of products or services in a way that causes loss, damage, claim or liability.

21. Severability

If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed to be severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.

22. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us.

You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our website.

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our services, products, support or any part thereof.

23. Entire Agreement

The failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions, together with any policies or operating rules posted by us on this website or in respect of the service, constitute the entire agreement and understanding between you and us and govern your use of the website and services.

They supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms and Conditions.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

24. Changes to Terms and Conditions

You can review the most current version of these Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of, or access to, our website or services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Thank you for your cooperation.