AGCO SOFTWARES

AGCO SISU Power WinEEM4 Service Tool 2.7.2 [2022.01]

Update: 2022.01
Size: 423 MB (Winrar Files) 
Region: All regions
Type: Electronic diagnostic tool for agriculture machine
Language: English, Dutch, French, Finnish, German, Spanish, Portuguese, Danish, Russian, Polish, Italian, Swedish.
Operation System: Win 7, Win 8, Win 10  32 & 64bit (Tested on Windows 10 pro-1607 64bit)
Version: v2.7.2

WinEEM3 and WinEEM4 is an easy tool for the monitoring and adjustment program to SisuDiesel Electronic Control Unit (ECU). Programs can be used with EEM2, EEM3, EEM4 ECU. CAN bus used to communicate with ECU.

You can make full diagnostic, programming and troubleshoot problem of current brands:

AGCO; Challenger; FENDT; FELLA; GLEANER; Laverda; Massey Ferguson; RoGator; ISEKI; SISU; SpraCoupe; Sunflower; TerraGator; Valtra; WHITE Planters.

AGCO EDT Electronic Diagnostic Tool v1.120.22 [04.2023]

Update: 04.2023
Size: 37 GB
Region: All regions
Type: Electronic diagnostic tool for agriculture machine
Interface Languages: English, Dutch, French, Finnish, German, Spanish, Portuguese, Danish, Russian, Polish, Italian, Turkish, Swedish Swenden, Chinese, Norwegian- Bokmal.
Database Languages: English, Portuguese, Spanish
Operative System: Win 7, Win 8, Win 10
Instructions: Present
Installation: Full
Version: v1.120.22

AGCO electronic diagnostic tool is a set of programs that allows diagnostics through the can data bus of agco inc. products, which also provides the interpretation of error codes, including wiring diagrams, sensor descriptions, and their installation locations, as well as the resolution of the most common problems in the electrical field.

* Program diagnostics agricultural machinery AGCO
* Challenger, Massey Ferguson, RoGator, SpraCoup etc.
* For the diagnosis requires AGCO CANUSB adapter without a program can be used as a base fault code data, and ways to solve them.
* Together with the program set EDTWinEEM3s for diagnostics of engines and other old machinery AGCO.

* WinEEM3 and WinEEM4 is an easy tool for the monitoring and adjustment program to SisuDiesel Electronic Control Unit (ECU). Programs can be used with EEM2, EEM3, EEM4 ECU. CAN bus used to communicate with ECU.

There is equipment for all regions:
* North America, Asia, Africa, South America, Eastern Europe, etc.

You can make full diagnostic, programming and troubleshoot problem of current 20 brands:

●AGCO ●Amity ●AGCO Advanced Technology Solutions ●Challenger ●Concord ●FENDT ●FELLA ●GLEANER ●Laverda ●Massey Ferguson ●Perkins ●RoGator ●ISEKI ●LELY ●SISU Diesel ●SpraCoupe ●Sunflower ●TerraGator ●Valtra ●WHITE Planters. ●Release Notes – 6/2/2021 – Update 2021.3

EDT NOTES:

EDT Version: 1.101.21103.808

Bug Fixes: Minor updates for diagnostics.

Vehicles Affected: Valtra: T-Series, N-Series, A-Series

Vehicle Version: 3.27

General: AC15.34, AC15.35, AC16.0 and AC19.34 removed from South America region

Diagnostics:

·        4WD page for N3 / T3 Versu and Direct facelift added

·        Cruise pages added for EEM3 Versu and Direct

·        PTO data flow diagram page added for N2 / T2 tractors

·        PTO Sigma page added for N2 / T2 tractors

Calibrations: Powershuttle, Powershift and Clutch Pedal names standardized on calibration page

Diagnostic Tests:

·        Diagnostic help file added for Visco Fan Test

·        Forced Engine Torque Curve tool set visible under diagnostic test tab

Diagnostic Trouble Codes: Fault code descriptions updated

Plug-Ins:

·        AG3000 v8.4, Fixed a bug with clearing the stored DTC codes

·        PVED-CL v5.16, Fixed a problem with parameters write to the EEPROM

Vehicles Affected:

·        Massey Ferguson: MF 6700S Stage 5 Series

·        Massey Ferguson: MF 7700S Stage 5 Series

Vehicle Version: 2.7

General: Add an improved calibration procedure for WAS Center (Steering, Middle position)

Plug-Ins:

·        New CEA-Guide content

·        Add VD03 V1.143 L26 version

·        New ACM content

·        Add Ukraine as a selectable country code in the replacement process

·        Fix the read of hardware version in graphical surface for 411 devices

·        Improve the detection of hardware version

·        Update software V04.01.36

·        Improve some graphical surfaces

Software:

·        New SRC14-34 software V5.49 for Dyna-VT models

·        Improve display of Memo A switch when Isobus function on lever is active in NT03 and tractor with T-Handle configuration

·        Fix a bug on the steering system

·        Fix delay to stop the PTO to be compliant with the regulation

·        Fix the measurement of effort on rear hitch

Vehicles Affected:

·        Massey Ferguson: Global Series 4700-5700-6700

·        Valtra: A100

·        Valtra: AC51.5, AC52.5, AC53.5, AC54.5, AC55.5, AC56.5

Vehicle Version: 6.4

Software:

·        New Continental software V2.09

·        Add some missing diagnostic signal for braking system

·        Fix a bug of the save of counter hours

·        Fix engine speed limitation during PTO clutch start phase

·        Support engine curve 2 for Brazilian tractors

·        New Transmission ISC software V2.21.0

·        Improve smoothness of shuttling

·        New Linkage software V1.31.0

·        Remove PTO alarm in stationary mode on non MR tractors

Vehicles Affected:

·        Massey Ferguson: 6700R Series

·        Valtra: A4Hitech Series

Vehicle Version: 6.4

Plug-Ins:

·        New ACM content

·        Add Ukraine as a selectable country code in the replacement process

·        Fix the read of hardware version in graphical surface for 411 devices

·        Improve the detection of hardware version

·        Improve some graphical surfaces

Vehicles Affected:

·        Challenger: MT600E with TMC Display

·        Massey Ferguson: 8700 with Datatronic 5 Series

·        Massey Ferguson: MF 8700S Series

·        Valtra: S4 with SmartTouch Display Series

Vehicle Version: 5.60

General: Add an improved calibration procedure for WAS Center (Steering, Middle position)

Plug-Ins:

·        New CEA-Guide content

·        Add VD03 V1.143 L26 version

·        New ACM content

·        Add Ukraine as a selectable country code in the replacement process

• Fix the read of hardware version in graphical surface for 411 devices
• Improve the detection of hardware version
• Update software V04.01.36
• Improve some graphical surfaces

Software:

·        New T4F engine software for models with new fuel tank (84AWF models – NA only)

·        Cold start improvements

·        Defrost timer improvement

·        New SRC14-34 software V5.50 for MF and Challenger models

·        Fix failure of the Hall effect sensor to get engine speed value (X25) by reading the value from engine ECU (CAN frame)

·        Fix a bug on the steering system

·        Fix delay to stop the PTO to be compliant with the regulation

·        Fix the measurement of effort on rear hitch

Vehicles Affected:

·        Fendt: IDEAL Combines

·        Massey Ferguson: IDEAL Combines

Vehicle Version: 1.32

Software:

·        GQS: 1.0.5.1266

·        NT01:9.2.26

·        AP Engine: 1.2.13 Rev.2 (All Regions)

·        MAN Engine D3876LE125 for Western Europe, MY18, Class 9, with new temp. sensor rework

·        MAN Engine D4276LE121, D4276LE122, Class 10

Vehicles Affected: Massey Ferguson: 1700 Series

Vehicle Version: 2.29

Software: Checksums for the 1700 engine flash have been corrected.

Vehicles Affected:

·        Fendt: 4160V, 4180V, Rotana 130 F, Rotana 160 V, Rotana 180 V

·        Lely: RP 130 F, RP 160 V, RP 180 V

·        Massey Ferguson: RB 3130 F, RB 4160 V, RB 4180 V

Vehicle Version: 1.8

Software: New Software 2.29.5

Vehicles Affected:

·        Fendt: Rotana 130 F, Rotana 160 V

·        Lely: RPC 130 F, RPC 160 V

·        Massey Ferguson: RB 3130 F Protec, RB 3160 V Protec

Vehicle Version: 1.6

Software: New Software 2.39.5

Vehicles Affected:

·        Fendt: C-Series 2015: 5275CA, 5275CPLA, 6335CA, 6335CPLA

·        Fendt: L-Series 2015: 5255L, 6275L

·        Laverda: M300 Series 2015: M300A, M310A

·        Laverda: M400 Series 2015: M400A, M400LCA, M400LCIA, M410A, M410LCA

·        Massey Ferguson: ACTIVA S Series 2015: 7345S, 7347S

·        Massey Ferguson: BETA Series 2015: 7360A, 7360PLA, 7370A, 7370PLA

Vehicle Version: 2.19

General:

·        New software released:

·        EXT-LT Version: 1.69

·        NT01 Version: 6749

·        NT05 Version: 6749

Vehicles Affected:

·        Challenger: 644

·        Fendt: 5220E

·        Laverda: M200

·        Massey Ferguson: 7244

Vehicle Version: 4.2

General:

·        M180 Stage V engine software: Version 6.1.1 Rev. 1

·        5185 E Stage V engine software: Version 6.1.1 Rev. 1

·        7340 Stage V engine software: Version 6.1.1 Rev. 1

Vehicles Affected: Fendt: RG344,RG355, RG366 MY21

Vehicle Version: 1.2

Configuration: Add calibration option for upcoming plumbing change in configuration menu. Position of clean water tank sensor will be changed. (visible as pop up by software update)

Software: MY2021: -Sprayer ECU RG300M-M-01.01.00

Enhancements

·        RGRU-1112 – Added peer control for N-sensors

·        RGRU-1170 – Add section phasing buttons to separate softkey mask

Fixes

·        RGRU-1146 – Fixed rate control eeprom load failure

·        RGRU-1159 – Fixed autorinse does not move to the next step when there is foam in the tank

·        RGRU-1183 – Fixed boom height control sensor selection listbox from appearing after VT reload

·        RGRU-1052 – Fixed sections UI on main screen unclear when sections > 74

·        RGRU-1204 – Fixed when pump is idle RMP is increased when switching 5 way valve

·        RGRU-1117 – Boomfolding: reverted tilt speed so it matches with the progress bar again

Vehicles Affected: Fendt: RG645,RG655,RG665 MY21

Vehicle Version: 1.2

Software: MY2021: Sprayer ECU: AGCO_RG600M-I_01.01.00

Enhancements

·        RGRU-1112 – Added peer control for N-sensors

Fixes

·        RGRU-1146 – Fixed rate control eeprom load failure

·        RGRU-1159 – Fixed autorinse does not move to the next step when there is foam in the tank

·        RGRU-1183 – Fixed boom height control sensor selection listbox from appearing after VT reload

·        RGRU-1052 – Fixed sections UI on main screen unclear when sections > 74

·        RGRU-1204 – Fixed when pump is idle RMP is increased when switching 5 way valve

Note: software versions of Chassis ECU, NT01, VD03, Novatel Antenna, and PVED must match, so please make sure all of these components have the up to date software installed.

Vehicles Affected:

·        Massey Ferguson: 5700 Dyna-4 Tractors

·        Valtra: AC71.5

Vehicle Version: 2.7

General: Add Tier3 models

Software:

·        New Dashboard IC1 software V1.64 for MF

·        Fix the delay to stop the PTO to be compliant with the regulation

·        Compatibility with Tier3 Engine without urea

Vehicles Affected:

·        Fendt: 5255 L, 5255 L PL, 6275 L, 6275 L PL, 5275 C, 5275 C SL 5275 C PL, 5275 C PLI, 6335 C, 6335 C PL, 6335 C PLI

·        Laverda: M 300, M 300 LC, M310, M310 LC, M 400, M 400 LC, M 400 LCI, M410, M410 LC, M410 LCI

·        Massey Ferguson: 7345 S, 7345 S PL, 7347 S, 7347 S PL, 7360, 7360PL, 7360 PLI, 7370, 7370 PL, 7370 PLI, 7360 AL 4

Vehicle Version: 0.34

General:

·        New:

·        EXT-LT Version: 1.69

·        NT01 Version: 6749

·        NT05 Version: 6749

·        M410, M410 LC, M410 LCI Stage V engine software: Version 6.1.1 Rev. 1

·        6335, 6335 PL, 6335 PLI Stage V engine software: Version 6.1.1 Rev. 1

·        7370, 7370 PL, 7370 PLI Stage V engine software: Version 6.1.1 Rev. 1

·        General diagnostic graphical surfaces updates

Vehicles Affected:

·        Challenger: MT 700 Series

·        Fendt: Vario MT 900 Series

·        Challenger: MT 800 Series

·        Fendt: Vario MT 1100 Series

Vehicle Version: 2.02

Software:

·        Released Chassis EXT software package 5.01.02

·        Updated Transmission parameters to lower HM2 clutch speeds

Vehicles Affected: Gleaner: S96, S97, S98

Vehicle Version: 5.53

Software:

·        VD03:3.143

·        Novatel Smart7:ES7PR0603RN0000

·        Trimble AG-382:9.38.007.4

·        Engine file updates for S97, S98 models.

Vehicles Affected:

·        Challenger: MT400E Series

·        Challenger: MT500E Series

·        Iseki: i5700 Series

·        Iseki: i6700 Series

·        Iseki: i7700 Series

·        Massey Ferguson: 5700S Series

·        Massey Ferguson: 5700SL Series

·        Massey Ferguson: 6700S Series

·        Massey Ferguson: 7700 Made in Brazil Series

·        Massey Ferguson: 7700 Series

·        Massey Ferguson: 7700S Series

·        Valtra: T195-250 Series

Vehicle Version: 7.3

Plug-Ins:

·        New CEA-Guide content

·        Add VD03 V1.143 L26 version

·        New ACM content

• Add Ukraine as a selectable country code in the replacement process
• Fix the read of hardware version in graphical surface for 411 devices
• Improve the detection of hardware version
• Update software V04.01.36
• Improve some graphical surfaces

Software:

·        New T4F engine software for 6700S tractors (49AWF models)

·        Update of emission calibration to fix issue with emission fault code

·        Improvement of the parameter of governor speed to fix the issue of engine speed instability

·        Improvement of defrost time of the DEF

·        New CCD/C1000 Software V3.4.4

·        Fix data transfer with USB stick

·        New Dashboard IC1 software V5.8.7 for Dyna-4 and Dyna-6 tractors

·        Possibility to assign 2 functions to H3/H4 in loader mode

·        Fix the issue of the flow setting of the 3rd Live loader spool valve

·        Fix issue of the front linkage which was impossible to lock

·        New Dashboard IC1 software V5.3.9 for Dyna-VT tractors

·        Possibility to assign 2 functions to H3/H4 in loader mode

·        Fix the issue of the flow setting of the 3rd Live loader spool valve

·        Fix issue of the front linkage which was impossible to lock

·        New SRC14-34 LK software V04.16

·        Improve guidance behaviour when speed is above 10 kph

·        Fix ISOBUS issues

·        Fix issue on front hitch trigger

·        Add the possibility to set up to 50 cm the mounting error offset

AGCO FENDT EU

AGCO MASSEY FERGUSON EU

AGCO VALTRA EU

 

Shipping & Delivery Policy

At D.A.S Tool Online, we supply both physical diagnostic products and digitally delivered products/services. Delivery times and methods depend on the type of product or service ordered.

Please read this policy carefully before placing your order.

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1. Physical Hardware & Product Shipping

Physical products such as diagnostic tools, OBD scanners, diagnostic interfaces, cables, adapters, laptops, accessories and other hardware items will usually be shipped from Asia, most commonly from Hong Kong or another suitable fulfilment location depending on stock availability and supplier arrangements.

All physical orders should be treated as international shipments unless clearly stated otherwise.

Please make sure your delivery details are accurate before placing your order. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address information provided by the customer.

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2. Processing Time

Orders are usually processed within 1–3 business days, unless stated otherwise on the product page.

Processing time may be longer for:

• custom diagnostic bundles;

• laptop-based diagnostic systems;

• products requiring testing before dispatch;

• products requiring software installation or configuration;

• special-order items;

• items awaiting supplier stock;

• orders placed during weekends, public holidays or busy periods.

If your order requires additional setup, configuration or compatibility checks, we may contact you before dispatch.

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3. Estimated Delivery Time

Estimated delivery times depend on your delivery country, courier service, product availability, customs clearance and other factors outside our control.

Most physical orders are delivered within approximately 7–21 business days after dispatch, although some deliveries may arrive sooner or take longer depending on the destination and courier service used.

These timeframes are estimates only. Delivery may take longer due to customs checks, courier delays, public holidays, weather disruption, incorrect address details, remote delivery locations or other circumstances outside our control.

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4. Tracking Information

Where tracking is available, tracking details will be provided after dispatch.

Please allow time for tracking information to update after the parcel has been collected or scanned by the courier.

If you do not receive tracking information within a reasonable time after dispatch, please contact us with your order number.

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5. Customs, Import Duties & Taxes

As physical products are generally shipped internationally, customs duties, import taxes, VAT, clearance fees or other local charges may apply depending on your country.

These charges are not included in the product price or shipping cost unless clearly stated otherwise.

The customer is responsible for paying any customs duties, import taxes, VAT, clearance charges or other fees required by their local authorities.

We are not responsible for delays caused by customs clearance, customs inspections, import procedures, unpaid import charges or customer failure to provide information requested by the courier or customs authority.

By placing an order, you acknowledge that your parcel may be imported into your country and may be subject to local taxes, duties or customs processing.

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6. Failed Delivery, Incorrect Address & Returned Parcels

If a parcel cannot be delivered because the address is incorrect, incomplete, inaccessible, refused, unclaimed, or because the customer fails to respond to the courier or customs authority, the customer may be responsible for any redelivery fees, return shipping fees, storage fees, customs charges or additional courier costs.

If the parcel is returned to us, we may offer redelivery at the customer’s cost. If a refund is agreed, original shipping fees, return courier costs, customs charges, handling fees and any other costs incurred may be deducted from the refund.

Please check your shipping address carefully before completing your order.

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7. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

Please provide:

• your order number;

• photos of the parcel;

• photos of the packaging;

• photos of the damaged or incorrect item;

• photos of all items received;

• a clear description of the issue.

Please keep all packaging and items until the issue is resolved, as the courier may require evidence for a claim.

Claims made late may be more difficult to verify, especially where courier damage, customs handling or missing items are involved.

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8. Product Testing Before Dispatch

Where appropriate, some diagnostic hardware may be tested before dispatch to reduce the risk of faults and setup issues.

This may include basic power-on checks, connection checks, serial number recording or software/driver checks.

For customised or configured products, packaging may be opened before dispatch for testing, installation or quality control purposes.

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9. Electronically Delivered Goods

All digital products will be delivered electronically. You will not receive physical items such as a hard drive, USB drive, disc or printed manual unless this is clearly stated on the product page.

Digital products may include, but are not limited to:

• diagnostic software files;

• repair manuals;

• wiring diagrams;

• EPC/parts catalogue files;

• PDF documents;

• download links;

• licence information;

• activation information;

• remote installation services;

• remote setup services;

• software configuration;

• driver installation;

• technical support services.

Once you have placed your order, we will usually contact you within 1–2 business days to arrange installation or provide the relevant download/access information.

Delivery times for digital products may vary depending on file size, software type, installation requirements, customer availability and internet speed.

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10. Remote Installation Requirements

Before remote installation, please make sure the following conditions are met:

• TeamViewer is installed on the device you want the digital product or software installed on.

• TeamViewer can be downloaded here: https://www.teamviewer.com/en/download/windows/

• Your device is connected to a stable internet connection.

• Your device is connected to its charger or power supply.

• You have provided any required order details, software details or compatibility information requested by us.

• Your device has enough storage space for the software/files being installed.

• Antivirus, firewall or security settings do not block the installation process.

We will provide further instructions on how to share remote access, usually via WhatsApp or email.

The process of sharing remote access normally takes only a few minutes. Once we have remote access to your device, you may leave the device aside while we carry out the installation or setup work.

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11. Installation Time

Installation can take several hours or, in some cases, several days depending on:

• the size of the files;

• the speed and stability of your internet connection;

• your device performance;

• download server speed;

• software complexity;

• installation errors;

• updates or configuration requirements;

• whether additional troubleshooting is needed.

Please be patient during the installation process and avoid doing anything that may interrupt the installation.

Do not:

• turn off the device;

• disconnect the device from its power supply;

• disconnect the device from the internet;

• close TeamViewer or remote access software;

• restart the device unless instructed;

• use the device heavily during installation;

• delete, move or modify installation files;

• interrupt the installation process without informing us.

If installation is interrupted due to customer-side issues, additional time may be required to restart or repair the installation process. Repeated interruptions or avoidable issues may result in additional support charges.

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12. Customer Availability for Remote Services

For remote installation or support services, the customer is responsible for being available at the agreed time and ensuring the device is ready.

If you miss an agreed remote installation appointment or your device is not ready, we may need to reschedule.

Repeated missed appointments, unavailable devices, poor internet connection or incomplete customer preparation may cause delays.

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13. Digital Delivery Completion

A digital product or service will be considered delivered once any of the following has occurred:

• a download link has been provided;

• files, documents or software have been sent;

• licence or activation information has been provided;

• remote installation has started;

• remote setup has started;

• software has been installed or configured;

• a support session has started;

• access to the purchased digital content or service has been provided.

Please refer to our Returns, Refunds, Warranty & Support Policy for information about cancellations and refunds for digital products and services.

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14. Orders Containing Both Physical and Digital Products

Some orders may include both physical hardware and digital services, such as a diagnostic interface with remote software installation.

In these cases, the physical product will be shipped according to the physical shipping process, while the digital service will be delivered electronically or by remote support.

The physical product and digital service may be delivered at different times.

For example, we may ship the diagnostic interface first and arrange remote installation after the customer receives the hardware.

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15. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

• courier delays;

• customs checks;

• import inspections;

• public holidays;

• severe weather;

• incorrect delivery details;

• customer unavailability;

• supplier delays;

• internet issues;

• software server issues;

• remote access problems;

• device faults;

• antivirus or firewall restrictions;

• payment verification delays.

We will do our best to assist where possible, but delivery and installation times are estimates and cannot be guaranteed unless expressly agreed in writing.

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16. Contact Us

If you have any questions about shipping, delivery, tracking, remote installation or digital delivery, please contact us with your order number.

We recommend contacting us before ordering if you are unsure whether a product is physical, digital, remote-installed, customised or supplied as part of a bundle.

 

Warranty & Aftersales Support Policy

At D.A.S Tool Online, we provide warranty and aftersales support for eligible physical products, digital products and remote services purchased directly from us.

Our warranty and support are designed to ensure that the product or service supplied by us works as described, within the limitations of the product, software, vehicle compatibility and customer setup.

Unless otherwise stated on the product page or agreed in writing, eligible products and services include 6 months of warranty and support from the date of delivery, digital delivery, installation or service completion.

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1. Support Period

We provide support for 6 months from the date your order is delivered, digitally delivered, installed or completed, unless a different support period is stated on the product page.

During this period, customers may contact us for reasonable technical support relating to the product or service purchased from us.

Support is provided to help with:

• product setup;

• basic troubleshooting;

• installation issues;

• software malfunction;

• driver issues;

• hardware fault diagnosis;

• remote installation issues;

• compatibility checks relating to the purchased item;

• warranty-related problems.

Support is provided free of charge in most cases where the issue relates directly to a product or service purchased from us and falls within the warranty/support period.

However, some advanced support, repeated support sessions, software reinstallation, training, vehicle-specific diagnosis or issues caused by the customer’s own device, vehicle, software, internet connection or misuse may be chargeable.

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2. Support Method

For ease of communication and faster response, support is provided through WhatsApp only, unless we agree otherwise.

Where remote access is required, we may use remote connection software such as TeamViewer, AnyDesk or another suitable remote support tool.

Customers are responsible for ensuring that:

• WhatsApp is available for communication;

• TeamViewer or the required remote access software is installed when needed;

• the device is connected to a stable internet connection;

• the device is connected to a charger or power supply;

• the customer is available to provide access when required;

• any requested order details, screenshots, photos, error messages or serial numbers are provided.

If we cannot provide support because the customer does not have a stable internet connection, cannot provide remote access, does not respond, or does not follow reasonable instructions, this may delay or limit the support we can provide.

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3. Digital Products & Software Support

For digital products and software-related services, our warranty/support covers the product or service working as described at the time of delivery or installation.

This may include support for:

• installation issues;

• software launch issues;

• missing files;

• corrupted files;

• basic configuration issues;

• software malfunction;

• reasonable troubleshooting;

• remote installation problems;

• software update or maintenance issues where included.

Our warranty/support does not guarantee that the software will perform every possible function on every vehicle, machine, ECU, operating system or hardware setup.

Functionality may depend on:

• vehicle make, model and year;

• ECU type;

• region;

• software version;

• licence/subscription status;

• hardware compatibility;

• internet connection;

• operating system;

• antivirus/firewall settings;

• customer device condition;

• customer knowledge and correct use.

Unless specifically confirmed by us in writing before purchase, we do not guarantee coding, programming, online functions, ECU flashing, key programming, immobiliser functions, module replacement, dealer-level functions or compatibility with every vehicle or device.

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4. Physical Hardware Warranty

Eligible physical products include a 6-month hardware warranty from the date of delivery, unless stated otherwise on the product page.

This warranty covers manufacturing defects and hardware faults that occur under normal use.

Physical products may include:

• diagnostic tools;

• OBD scanners;

• diagnostic interfaces;

• cables;

• adapters;

• laptops;

• accessories;

• other hardware supplied by us.

If a physical product develops a fault within the warranty period, we may first attempt to diagnose the issue remotely through WhatsApp, photos, videos, screenshots, serial numbers or remote access where appropriate.

Depending on the issue, we may offer:

• troubleshooting support;

• repair guidance;

• replacement parts where appropriate;

• repair of the item;

• replacement with the same or equivalent item;

• partial refund;

• full refund, where repair or replacement is not possible or reasonable.

The final warranty solution will depend on the nature of the fault, product condition, inspection result, product availability and whether the issue is covered under warranty.

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5. International Warranty Returns

Most physical products are shipped internationally from Asia, commonly from Hong Kong or another suitable fulfilment location.

If a product needs to be returned for warranty inspection, we will provide the correct return instructions and return address after the warranty claim has been reviewed.

Please do not return any item without approval. Items returned without prior approval may be refused, delayed or returned to sender.

Customers must package returned items securely and use a tracked shipping service. We are not responsible for returned items that are lost, damaged or delayed in transit due to poor packaging or unsuitable shipping method.

If the item is confirmed to have a manufacturing fault covered by warranty, we will provide a reasonable warranty solution.

If the item is tested and found not to be faulty, or if the issue is caused by misuse, incorrect setup, incompatible software, vehicle-side faults, customer equipment, failed updates, physical damage, water damage or unauthorised modification, the customer may be responsible for inspection costs, return shipping costs and any additional support charges.

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6. What Is Not Covered

Our warranty and support do not cover:

• customer misuse;

• accidental damage;

• physical damage;

• water or liquid damage;

• incorrect installation;

• incorrect voltage or power supply;

• vehicle-side faults;

• damage caused by failed updates;

• damage caused by incompatible software;

• damage caused by third-party software;

• unauthorised modification, repair or disassembly;

• normal wear and tear;

• consumable items;

• loss of data, files, software, settings or configurations;

• customer laptop faults;

• operating system faults;

• antivirus, firewall or security software restrictions;

• unstable internet connection;

• third-party account or subscription issues;

• unsupported vehicles or functions;

• customer error or lack of technical knowledge;

• products, software or services not purchased directly from us.

Warranty and support are provided only for products and services purchased from D.A.S Tool Online.

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7. Support Is Not Training

Our warranty and support are intended to ensure that the product or service purchased from us works correctly as described.

We do not provide free training on how to use diagnostic tools, software or repair information unless this is specifically included in the product or service purchased.

Our products and digital services are intended for customers with a suitable level of technical understanding, including DIY users, technicians, mobile mechanics and workshops.

Support does not include:

• teaching customers how to diagnose vehicles;

• training on every software function;

• coding or programming lessons;

• business or workshop training;

• explaining repair procedures;

• interpreting fault codes in detail;

• vehicle-specific diagnostic strategy;

• repeated “how to use” sessions;

• support for third-party products not supplied by us.

Training, advanced guidance, vehicle-specific help or repeated remote sessions may be available as a paid service where agreed.

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8. Customer Responsibilities

To receive support, customers must cooperate with reasonable troubleshooting steps and provide the information requested by our support team.

This may include:

• order number;

• product serial number;

• photos or videos;

• screenshots;

• error messages;

• vehicle make, model and year;

• operating system information;

• software version;

• description of the issue;

• remote access when required.

Customers must not attempt unauthorised repairs, modifications, updates, flashing, coding or software changes without understanding the risks. Damage caused by incorrect use, failed updates, unsupported actions or unauthorised modifications may not be covered by warranty.

Customers are also responsible for ensuring that any product, software or service purchased is suitable for their intended use before ordering.

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9. Response Times

We aim to respond to support requests as quickly as possible, but response times may vary depending on time zone differences, workload, public holidays, complexity of the issue and customer availability.

Support is not guaranteed to be instant. Some issues may require investigation, testing, supplier confirmation or remote troubleshooting.

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10. Expired Warranty or Support Period

After the 6-month warranty/support period has expired, we may still be able to provide support at our discretion.

Out-of-warranty support, software reinstallation, remote setup, advanced troubleshooting, repairs or replacement parts may be chargeable.

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11. Warranty Limitations

Our warranty and support do not guarantee uninterrupted use, permanent compatibility, future software updates, continued third-party server access, manufacturer support, online functions, future operating system compatibility or compatibility with every vehicle or diagnostic function.

Where software, apps, subscriptions, servers, licences or third-party services are controlled by another provider, we are not responsible for changes, restrictions, expiry, shutdowns or issues outside our control.

Our responsibility is limited to providing a fair and reasonable warranty/support solution for eligible products and services purchased directly from us.

Returns, Refunds, Warranty & Support Policy

At DAS Tool Online, we supply a combination of physical diagnostic products, software-related services, remote installation services, manuals, files and digital support. Because different product types have different return and refund rules, please read this policy carefully before placing your order.

By placing an order with us, you agree to this Returns, Refunds, Warranty & Support Policy.

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1. Physical Product Returns

For physical products, you may request a return within 14 days of receiving your order, provided the item is unused, complete, undamaged and returned in its original packaging with all accessories, cables, manuals, adapters, security seals, serial labels and included items.

Return requests must be made in writing before the item is sent back to us. Items returned without prior approval may be refused or delayed.

To be eligible for a return, the item must be:

• unused and in resaleable condition;

• returned with all original accessories and packaging;

• free from damage, marks, misuse or modification;

• returned with matching serial numbers, where applicable;

• not activated, registered, locked to an account, paired to a vehicle, updated, modified or used with software in a way that prevents resale.

The customer is responsible for return postage unless the item is confirmed to be faulty or incorrectly supplied by us.

Once we receive the returned item, it will be inspected and tested. If the item is returned in acceptable condition, we will issue a refund for the product price. Original shipping charges and return shipping costs may not be refundable unless required by law or unless the return is due to our error.

We reserve the right to refuse a refund or apply a reasonable deduction if the item is returned used, damaged, incomplete, missing accessories, missing packaging, modified, activated, locked, or no longer in resaleable condition.

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2. Non-Returnable Physical Products

Some physical products cannot be returned once opened, used, activated, registered, installed or connected, unless they are faulty.

This may include, but is not limited to:

• diagnostic tools that have been activated or registered;

• tools locked to a customer account;

• tools with used update subscriptions;

• cables, adapters or interfaces that show signs of use or damage;

• products supplied with software, licences or activation codes;

• laptops or devices that have been customised, configured, installed or prepared for the customer;

• special-order items;

• custom-built bundles;

• products damaged by incorrect installation, misuse, unsuitable power supply, failed updates, vehicle faults, water damage, physical damage or unauthorised modification.

If you are unsure whether a product is suitable for your vehicle, software, operating system or intended function, please contact us before ordering.

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3. Strictly No Returns or Refunds on Digitally Delivered Products and Services

Due to the nature of digitally delivered goods and services, we cannot accept returns or provide refunds once the digital product or service has been delivered, accessed, installed, activated, started or completed.

This includes, but is not limited to:

• PDF manuals;

• repair manuals;

• wiring diagrams;

• EPC/parts catalogue files;

• software files;

• download links;

• licence information;

• activation information;

• remote installation services;

• remote setup services;

• software configuration;

• driver installation;

• diagnostic software support;

• troubleshooting sessions;

• TeamViewer, AnyDesk or other remote support sessions;

• any other digital service or electronically supplied item.

A digital product or service will be considered delivered once any of the following has occurred:

• a download link has been provided;

• software, files or documents have been sent;

• installation has started;

• remote access has been accepted;

• software has been installed or configured;

• licence, activation or login information has been supplied;

• a support session has started;

• the customer has received access to the digital content or service.

You may request a cancellation and refund before your order has been digitally delivered or before the digital service has started.

Once digital delivery or service performance has started, the order becomes non-refundable except in the limited circumstances described in this policy.

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4. Physical Products Supplied With Software or Digital Services

Some physical products may be supplied with optional software setup, installation support, configuration, guides, files or other digital services.

Where an order includes both a physical product and a digital product or service, the digital part of the order becomes non-refundable once delivered, accessed, installed, activated or started.

If a return is accepted for the physical item, we may deduct the value of any digital product, software service, installation service, remote support, licence, activation, configuration work or other non-refundable service already supplied.

For example, if a diagnostic interface is returned but remote installation or software setup has already been completed, the refund may exclude the value of the completed digital service.

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5. Six-Month Warranty

DAS Tool Online provides a 6-month warranty on eligible physical products from the date of delivery, unless a different warranty period is stated on the product page.

The warranty covers manufacturing defects and hardware faults that occur under normal use.

During the warranty period, we may, at our discretion, offer:

• technical troubleshooting;

• repair guidance;

• replacement parts where appropriate;

• repair of the item;

• replacement with the same or equivalent item;

• partial refund;

• full refund, where repair or replacement is not possible or not reasonable.

The warranty does not cover:

• accidental damage;

• physical damage;

• water or liquid damage;

• misuse or neglect;

• incorrect installation;

• incorrect voltage or power supply;

• vehicle-side faults;

• damage caused by failed updates;

• damage caused by incompatible software;

• damage caused by third-party software;

• unauthorised modification, repair or disassembly;

• normal wear and tear;

• consumable items;

• loss of data, files, software, settings or configurations;

• problems caused by customer devices, laptops, operating systems, antivirus software, network issues or third-party accounts;

• functions that are not supported by the customer’s vehicle, software, subscription or licence.

Warranty claims must be reported to us as soon as possible after the issue is discovered. We may ask for photos, videos, serial numbers, screenshots, error messages, remote access or other evidence to help diagnose the issue.

If an item needs to be returned for warranty inspection, it must be securely packaged. The warranty decision will be made after inspection and testing.

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6. Six-Month Support

We provide 6 months of support for eligible products and services from the date of purchase, unless stated otherwise on the product page.

Support is intended to help with reasonable product setup, basic troubleshooting and warranty-related issues.

Support may include:

• basic setup guidance;

• installation guidance;

• driver guidance;

• compatibility advice;

• troubleshooting of obvious product faults;

• warranty diagnosis;

• reasonable remote support where included with the product or service.

Support does not include unlimited training, advanced vehicle diagnostics, coding lessons, programming guidance, business consultancy, repeated remote sessions, third-party software training, customer laptop repairs, operating system repairs, vehicle fault-finding, or support for tools/software not purchased from us unless agreed separately.

Advanced support, repeated support sessions, remote diagnostic assistance, software reinstallation, laptop repair, vehicle-specific troubleshooting or out-of-scope technical help may be chargeable.

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7. Software, Functionality and Compatibility

Vehicle diagnostic tools and software can vary depending on vehicle make, model, year, region, ECU type, software version, subscription status, online access, user knowledge and the condition of the vehicle.

We do our best to describe products accurately, but we cannot guarantee that every tool or software service will perform every function on every vehicle.

Unless specifically confirmed by us in writing before purchase, we do not guarantee:

• coding;

• programming;

• module replacement;

• online functions;

• key programming;

• ECU flashing;

• immobiliser functions;

• dealer-level functions;

• support for every vehicle model or year;

• compatibility with every laptop, operating system or existing customer setup.

Customers are responsible for checking compatibility before purchase. If you require a specific function, please contact us before ordering.

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8. Faulty Items

If you believe your physical product is faulty, please contact us with your order number, a description of the issue, photos or videos where possible, and any error messages shown.

We may first attempt to troubleshoot the issue remotely. Many diagnostic tool issues are caused by setup problems, driver issues, software configuration, vehicle faults, low battery voltage, incompatible vehicles or incorrect usage.

If we confirm that the item is faulty, we will advise the next step. Depending on the situation, this may be repair, replacement, partial refund or full refund.

If an item is returned as faulty but testing shows that it is working correctly, or the issue is caused by misuse, incorrect setup, incompatible software, vehicle faults or customer equipment, the customer may be responsible for return postage and any inspection or support charges.

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9. Incorrect, Missing or Damaged Items

If your order arrives incorrect, incomplete or damaged in transit, please contact us within 48 hours of delivery.

Please provide:

• your order number;

• photos of the parcel;

• photos of the packaging;

• photos of the item and accessories;

• details of what is missing, incorrect or damaged.

Claims made late may be more difficult to verify, especially where courier damage or missing items are involved.

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10. Cancellations

You may request to cancel an order before it has been dispatched, digitally delivered, customised, installed, activated or prepared.

If the order has already been dispatched, you may need to follow the physical product returns process.

If the order includes digital products, software services, remote installation, custom configuration or other personalised work, cancellation may not be possible once delivery, preparation or service performance has started.

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11. Refund Processing

Approved refunds will normally be issued to the original payment method.

Refunds may take several working days to appear depending on your payment provider or bank.

Where applicable, deductions may be made for:

• missing items;

• damaged packaging;

• used or reduced-value items;

• non-refundable digital products;

• completed services;

• remote installation work;

• software configuration;

• shipping charges;

• payment processing fees, where permitted;

• inspection, support or recovery costs where the issue is not caused by us.

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12. Customer Responsibility

Customers are responsible for ensuring that any product, software or service ordered is suitable for their intended use.

This includes checking:

• vehicle compatibility;

• operating system compatibility;

• software requirements;

• licence or subscription requirements;

• internet requirements;

• hardware requirements;

• regional limitations;

• whether the tool supports the specific function required.

We strongly recommend contacting us before purchase if you are unsure.

DAS Tool Online is not responsible for losses caused by incorrect product selection, unsupported vehicles, third-party software, customer misuse, failed coding/programming attempts, vehicle faults, data loss, business interruption, loss of income or consequential losses.

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13. Exceptions for Full or Partial Refunds on Digital Products and Services

In very rare circumstances, full or partial refunds may be offered for digital products or services.

These exceptions may include situations where:

• a supplied software licence has expired and we have no reasonable way to replace it;

• the software or digital service does not function as described and we are unable to fix it;

• we are unable to provide the digital product or service purchased;

• a fair resolution is required within the applicable warranty/support period.

The refund amount will be agreed in a manner that is fair and reasonable, taking into account the product/service supplied, the time used, any work already completed, and the nature of the issue.

Refunds will not be offered where the issue is caused by customer error, incompatible customer equipment, unsupported vehicles, third-party software, misuse, lack of required subscription, lack of required licence, internet/network issues, antivirus/firewall restrictions or expectations beyond the product description.

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14. Contact Us

Before returning any item or requesting warranty support, please contact us with your order number and a clear description of the issue.

Returns sent without prior approval may be refused or delayed.