VOLVO TECHNICAL DOCUMENTS

VOLVO IMPACT v9116

Region: All regions

Categories: Truck & Heavy Truck

Software type: Parts Catalog

Update: 2021.06

Version: 9116

Database Language: Arabic, Danish, Deutsch, English, French, Portuguese, Spanish, Turkish

Interface Language: Arabic, Danish, Deutsch, English, French, Portuguese, Spanish, Turkish

License Time: EXPIRATION DATE: 2026.09

Operative System: Windows 11 Pro (64 bits)

Volvo Impact is a system that supports the workshops with information about parts, components, standard parts, service, standard time, and tools for volvo trucks & buses.

MODELS:

●B03 (3) = 474 ●B11R = 390 ●B11R (3) = 658 ●B12B = 627 ●B12M = 550 ●B12R = 189 ●B13R = 548 ●B5LH = 410 ●B5LH (3) = 582 ●B5LHC (3) = 454 ●B5RH = 182 ●B5TL (3) = 167 ●B6R = 159 ●B7R = 732 ●B8L (3) = 181 ●B8R (3) = 706 ●B9L = 469 ●B9R = 595 ●B9S = 432 ●B9TL = 270 ●BXRC = 259 ●DE = 50 ●DE (3) = 53 ●FE = 431 ●FE (3) = 402 ●FEE (3) = 251 ●FH = 680 ●FH (4) = 651 ●FL = 361 ●FL (3) = 362 ●FLE (3) = 225 ●FM = 693 ●FM (4) = 655 ●PREVH = 68 ●PREVX = 67 ●VAH = 407 ●VHD = 778 ●VM = 340 ●VN = 574 ●VNE = 266 ●VT = 442

VOLVO PENTA EPC [2022.07]

Size: 4 GB

Languages: English

Languages: Multi-Languages

OS Requires: Window 11, 10, 8.1 8, 7, 32 bit (x86) & 64 bit (x64)

Date of update: 2022.10

IT IS A WAY TO USE THE “DIAGNOSTIC TOOL” AVAILABLE FROM VOLVO, THE PURPOSE OF WHICH IS TO VERIFY THE CONDITION OR PERFORMANCE OF THE VOLVO ENGINE.

Volvo Penta EPC6 offline DVD Electronic Parts Catalog Contains detailed information on the Genuine Parts & Accessories for Volvo Penta Generators, Marine & Industrial Engines.

Volvo Tech Tool Diagnostic Software Training Contents:

·        PPT Files Contents:

·        Introduction

·        Application Walkaround

·        Begin to work

·        Operations version 2

·        Operations version 3

·        Work orders

·        Help and Support

·        Exercises

·        ……

VOLVO PROSIS V2019.11

Size Installed: 56 GB

File Size: 53.9

Software type: Catalog of manual

Categories: Truck & Heavy Truck

Region: All regions

Database Language: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuaninan, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Swedish, Thai, Turkish

Interface Language: English, French, German, Italian, Japanese, Russian, Spanish

Operative System: Win XP, Win 7, Win 10 32/64 bit

Volvo PROSIS 2019- short for combination product Support Information System (information system product support). The program was reissued in the second quarter of the 2019 year, it was supplemented by new models and related information. This program contains catalog of spare parts, repair and diagnostics information, technical specifications, detailed parts lists, special instructions, additional service information for Volvo construction equipment. Use the “Product” tab to select the equipment you need, the model, go to the “service” tab, select the type of information that you want to receive, for example, security, repairs, specifications, diagrams, descriptions and you will see the needed information. You can also view information, analyze, compare and, of course, print the necessary table and chart instructions. The interface of the program is very simple, convenient and multilanguage, you can choose any interface language or information you like. This program is your irreplaceable assistant to remove all the existing problems and faults.

Volvo Prosis Support Functions

·        General

·        Training Documents

·        Parts catalog

·        Service and repair information

·        Wiring and hydraulic diagrams

·        Labor times

·        Special tools catalog, etc

·        Volvo PROSIS also provide diagnostic related information such as fault codes description, testing methods and test values.

Volvo Prosis Offline Support Vehicle List:

Articulated Haulers (ART)

·        860 Volvo BM 861 Volvo BM 5350 Volvo BM 5350B Volvo BM 5350B 4×4 Volvo BM 5350B 6×6 Volvo BM A20 Volvo BM A20 6×4 Volvo BM A20C Volvo BM A20C Volvo A25 Volvo BM A25 4×4 Volvo BM A25 6×4 Volvo

·        BM A25B Volvo BM A25B 4×4 Volvo BM A25C Volvo BM A25C Volvo A25C 4×4 Volvo BM A25C 4×4 Volvo A25D Volvo A25D 4×4 Volvo A25E Volvo A25E 4×4 Volvo A25F Volvo SN 300000- A25F Volvo SN -99999 A25G

·        Volvo A30 Volvo BM A30C Volvo BM A30C Volvo A30D Volvo A30E Volvo A30F Volvo SN 300000- A30F Volvo SN -99999 A30G Volvo A35 Volvo BM A35C Volvo A35C Volvo A35D Volvo BM A35E Volvo A35E FS Volvo

·        A35F Volvo SN 300000- A35F Volvo SN -99999 A35F FS Volvo SN -99999 A35F FS Volvo SN 300000- A35G Volvo A35G FS Volvo A40 Volvo A40 Volvo BM A40D Volvo A40E Volvo A40E FS Volvo A40F Volvo SN

·        300000- A40F Volvo SN -99999 A40F FS Volvo SN 300000- A40F FS Volvo SN -99999 A40G Volvo A40G FS VolvoT450D Volvo

Asphalt Compactors (COA)

·        CR24 Volvo CR30 Volvo DD14S Volvo DD15 Volvo DD16 Volvo DD22 Volvo DD24 Volvo DD25 Volvo PID:12759565 DD25B Volvo DD29 Volvo DD30 Volvo DD31HF Volvo DD38HF Volvo DD70 Volvo DD70HF Volvo DD80

·        Volvo DD85 Volvo DD90 Volvo DD90HF Volvo DD95 Volvo DD100 Volvo DD100HF Volvo DD110B Volvo DD112HF Volvo DD118HA Volvo DD118HF Volvo DD118HFA Volvo DD120 Volvo DD120B Volvo DD126HF Volvo

·        DD132HF Volvo DD136HF Volvo DD138HA Volvo DD138HF Volvo DD138HFA Volvo DD140 Volvo DD140B Volvo DD146HF Volvo PT125 Volvo PT220 Volvo PT220RH Volvo PT240RH Volvo

Backhoe Loaders (BHL)

·        BL60 Volvo BL60B Volvo BL61 Volvo BL61 PLUS Volvo BL61B Volvo BL70 Volvo BL70B Volvo BL71 Volvo BL71 PLUS Volvo BL71B Volvo

Compact Excavators (CEX)

·        EC13 XR Volvo EC13 XTV Volvo EC14 Volvo EC15 XR Volvo EC15 XT Volvo EC15 XTV Volvo EC15B XR Volvo EC15B XT Volvo EC15B XTV Volvo EC15C Volvo EC15D Volvo EC17C Volvo EC18C Volvo EC18D Volvo EC20 XT

·        Volvo EC20 XTV Volvo EC20B XT Volvo EC20C Volvo EC20D Volvo EC25 Volvo EC27C Volvo EC30 Volvo EC35 Volvo EC35C Volvo EC45 Volvo EC50 Volvo EC50 VV Volvo EC55 Volvo EC55-2 Volvo EC55-EU Volvo EC55B

·        Volvo EC55C Volvo EC60C Volvo EC60E Volvo EC70C Volvo EC70 VV Volvo EC80D Volvo ECR25D Volvo ECR28 Volvo ECR38 Volvo ECR48C Volvo ECR50D Volvo ECR58 Volvo ECR58D Volvo ECR88 Volvo ECR88D

·        Volvo EW50 Volvo EW50 VV Volvo EW55 Volvo EW55B Volvo EW60C Volvo EW60E Volvo EW70 Volvo EW70 VV Volvo

Compact Wheel Loaders (CWL)

·        L20B Volvo L20F Volvo L25B Volvo L25F Volvo L28F Volvo L30 Volvo BM L30 Volvo L30B Volvo L30G Volvo L32 Volvo L32B Volvo L35 Volvo L35B Volvo L35G Volvo L40 Volvo L40B Volvo L45 Volvo L45B Volvo L45F

·        Volvo L45G Volvo L50F Volvo L50G Volvo ZL302C Volvo ZL402C Volvo ZL502C Volvo

Excavators (EXC)

·        EC130 Akerman EC130C Akerman EC130C Volvo EC135B LC Volvo EC140 LC Volvo EC140 LCM Volvo EC140B LC Volvo EC140B LCM Volvo EC140C L Volvo EC140C LM Volvo EC140D L Volvo EC140D LM Volvo EC140E 

·        L Volvo EC140E LM Volvo EC150 Volvo EC150 Akerman EC150 LC Volvo EC150C Volvo EC150C Akerman EC160 Volvo EC160B LC Volvo EC160B NLC Volvo EC160C L Volvo EC160C NL Volvo EC160D L Volvo EC160D NL

·        Volvo EC160E L Volvo EC160E NL Volvo EC170D Volvo EC170D L Volvo EC180B LC Volvo EC180C L Volvo EC180D L Volvo EC180E L Volvo EC200 Volvo EC200 Akerman EC200B Volvo EC210 Volvo EC210 F Volvo

·        EC210 LC Volvo EC210 LR Volvo EC210 NLC Volvo EC210B F Volvo EC210B FX Volvo EC210B LC Volvo EC210B LR Volvo EC210B NC Volvo EC210B NLC Volvo EC210C L Volvo EC210C LD Volvo EC210C LR Volvo

·        EC210C N Volvo EC210C NL Volvo EC220D Volvo EC220D L Volvo EC220D LR Volvo EC220D N Volvo EC220D NL Volvo EC220E L Volvo EC220E LD Volvo EC220E LR Volvo EC220E N Volvo EC220E NH Volvo EC220E

·        NL Volvo EC220E NLD Volvo EC230 Akerman EC230B Volvo EC230B Akerman EC235C LD Volvo EC235C NL Volvo EC235D NL Volvo EC240 Volvo EC240 LC Volvo EC240 LR Volvo EC240 NLC Volvo EC240B FX Volvo

·        EC240B LC Volvo EC240B LR Volvo EC240B NLC Volvo EC240C L Volvo EC240C LD Volvo EC240C LR Volvo EC240C NL Volvo EC250D Volvo EC250D L Volvo EC250D LR Volvo EC250D NL Volvo EC250E L Volvo

·        EC250E LD Volvo EC250E LR Volvo EC250E NL Volvo EC250E NLD Volvo EC280 Volvo EC290 Volvo EC290 LC Volvo EC290 LR Volvo EC290 NLC Volvo EC290B FX Volvo EC290B LC Volvo EC290B LCD Volvo EC290B

·        LR Volvo EC290B NLC Volvo EC290C L Volvo EC290C LD Volvo EC290C LR Volvo EC290C NL Volvo EC300 Akerman EC300D L Volvo EC300D LD Volvo EC300D LR Volvo EC300D NL Volvo EC300E L Volvo EC300E

·        LD Volvo EC300E LR Volvo EC300E NL Volvo EC300E NLD Volvo EC330B LC Volvo EC330C L Volvo EC330C LD Volvo EC340 Volvo EC340D L Volvo EC350D Volvo EC350D L Volvo EC350E L Volvo EC360 Volvo EC360

·        LC Volvo EC360 NLC Volvo EC360B LC Volvo EC360B LR Volvo EC360B NLC Volvo EC360C HR Volvo EC360C L Volvo EC360C LD Volvo EC360C NL Volvo EC380D HR Volvo EC380D L Volvo EC380D NL Volvo

·        EC380E HR Volvo EC380E L Volvo EC380E LR Volvo EC380E NL Volvo EC390 Volvo EC420 Akerman EC450 Volvo EC450 Akerman EC460 Volvo EC460 LC Volvo EC460B LC Volvo EC460B LR Volvo EC460C HR Volvo

·        EC460C L Volvo EC460C LD Volvo EC480D HR Volvo EC480D L Volvo EC480E HR Volvo EC480E L Volvo EC480E LD Volvo EC480E LR Volvo EC620 Akerman EC650 Akerman EC650 Volvo EC700B HR Volvo EC700B

·        LC Volvo EC700C HR Volvo EC700C L Volvo EC700C LD Volvo EC750D L Volvo ECR145C L Volvo ECR145D L Volvo ECR145E L Volvo ECR235C L Volvo ECR235D L Volvo ECR235E L Volvo ECR305C L Volvo EW130

·        Akerman EW130 Volvo EW130C Volvo EW130C Akerman EW140 Volvo EW140B Volvo EW140C Volvo EW140D Volvo EW140E Volvo EW145B Volvo EW150 Akerman EW150C Akerman EW150C Volvo EW160 Volvo

·        EW160B Volvo EW160C Volvo EW160D Volvo EW160E Volvo EW170 Volvo EW170 KR Volvo EW180 Volvo EW180B Volvo EW180C Volvo EW180D Volvo EW180E Volvo EW200 Akerman EW200 Volvo EW200B Volvo

·        EW205D Volvo EW210C Volvo EW210D Volvo EW230 Akerman EW230B Akerman EW230B Volvo EW230C Volvo FC2121C Volvo FC2421C Volvo FC2924C Volvo FC3329C Volvo

Feller Bunchers (FEL)

·        FB2800C Volvo FBR2800C Volvo

Motor Graders (GRD)

·        G710 Volvo G710 VHP Volvo G710B Volvo G716 VHP Volvo G720 Volvo G720 VHP Volvo G720B Volvo G726 VHP Volvo G726B Volvo G730 Volvo G730 VHP Volvo G730B Volvo G736 VHP Volvo G740 Volvo G740 VHP

·        Volvo G740B Volvo G746B Volvo G780 Volvo G780 VHP Volvo G780B Volvo G930 Volvo G930B Volvo G930C Volvo G940 Volvo G940B Volvo G940C Volvo G946 Volvo G946B Volvo G946C Volvo G960 Volvo G960B Volvo

·        G960C Volvo G970 Volvo G976 Volvo G990 Volvo

Pipelayers (PIP)

·        PL3005D Volvo PL4608 Volvo PL4611 Volvo PL4809D Volvo

Road Wideners (RWD)

·        RW100A Volvo RW195D Volvo Screeds (SCR) 2.5/5B HSE Volvo 3/6 HSE Volvo 10 FT Electric WL Volvo 10 FT Wedgelock Volvo CDT121 Volvo PID:12803387 MB 120 Vario Volvo MB 122 Vario Volvo MB120 Volvo MB122

·        Volvo Omni 1A Volvo Omni 318 Volvo Omni 1000 Volvo Omni 1011 Volvo Omni 1021 Volvo Omni IIIA Volvo Omni IIIE Volvo Omni V Volvo Ultimat 8 Volvo Ultimat 10 Volvo Ultimat 16 Volvo Ultimat 20 Volvo Ultimat 200

·        Volvo VB30 Volvo VB50 Volvo VB78 ETC Volvo VB78 GTC Volvo VB79 ETC Volvo VB88 ETC Volvo VB88 GTC Volvo VB89 ETC Volvo VB-T 78 ETC Volvo VB-T 78 GTC Volvo VB-V50 Volvo VDT120 Volvo VDT120 Vario

·        VDT121 Volvo VDT121 Vario VDT-V78 ETC Volvo VDT-V78 GTC Volvo VDT-V88 GTC Volvo VDT-V89 ETC Volvo

Skid Steer Loaders (SSL)

·        MC60 Volvo MC60B Volvo MC60C Volvo MC70 Volvo MC70B Volvo MC70C Volvo MC80 Volvo MC80B Volvo MC85C Volvo MC90 Volvo MC90B Volvo MC95C Volvo MC105C Volvo MC110 Volvo MC110B Volvo MC110C

·        Volvo MC115C Volvo MC125C Volvo MC135C Volvo MC155C Volvo MCT70C Volvo MCT85C Volvo MCT95C Volvo MCT110C Volvo MCT125C Volvo MCT135C Volvo MCT145C Volvo

Soil Compactors (COS)

·        SD25 Volvo SD25D Volvo SD25F Volvo SD45 Volvo SD45D Volvo SD45F Volvo SD70 Volvo SD70D Volvo SD70F Volvo SD75 Volvo SD75B Volvo SD77DA Volvo SD77DX Volvo SD77F Volvo SD100C Volvo SD100D Volvo

·        SD100D C Volvo SD100F C Volvo SD105 Volvo SD105F Volvo SD110 Volvo SD110B Volvo SD110C Volvo SD115 Volvo SD115D Volvo SD115F Volvo SD116DX Volvo SD116F Volvo SD122 Volvo SD130 Volvo SD130D Volvo

·        SD130DX Volvo SD130F Volvo SD135 Volvo SD135B Volvo SD150 Volvo SD160 Volvo SD160DX Volvo SD190 Volvo SD190DX Volvo SD200 Volvo SD200DX Volvo

Tracked Milling Equipment (MET)

·        MT2000 Volvo Tracked Pavers (PAT) ABG325 Volvo ABG2820 Volvo ABG5820 Volvo ABG6820 Volvo ABG7820 Volvo ABG7820B Volvo ABG8820 Volvo ABG8820B Volvo ABG9820 Volvo P6820C ABG Volvo

·        PID:12762715 P7110 Volvo P7820C ABG Volvo PID:12762881 P8720B Volvo PID:12768640 P8820C ABG Volvo PID: 12763184 PF4410 Volvo PF6110 Volvo

Wheel Loaders (WLO)

·        616B Volvo BM 646 Volvo BM 4200 Volvo BM 4200B Volvo BM 4300 Volvo BM 4300B Volvo BM 4400 Volvo BM 4500 Volvo BM 4600 Volvo BM 4600B Volvo BM 6300 Volvo BM EL70 Volvo BM EL70C Volvo BM L50

·        Volvo BM L50B Volvo BM L50C Volvo L50C Volvo BM L50C OR Volvo BM L50C OR Volvo L50D Volvo L50E Volvo L60E Volvo L60E OR Volvo L60F Volvo L60G Volvo L60G Z Volvo L60H Volvo L70 Volvo BM L70B Volvo

·        BM L70C Volvo BM L70C Volvo L70D Volvo L70D OR Volvo L70E Volvo L70E OR Volvo L70F Volvo L70G Volvo L70H Volvo L90 Volvo BM L90 CO Volvo BM L90B Volvo BM L90C Volvo BM L90C Volvo L90C OR Volvo

·        BM L90C OR Volvo L90D Volvo L90D OR Volvo L90E Volvo L90E OR Volvo L90F Volvo L90G Volvo L90G Z Volvo L90H Volvo L105 Volvo L110E Volvo L110F Volvo L110G Volvo L110H Volvo L120 Volvo BM L120B Volvo

·        BM L120C Volvo BM L120C Volvo L120D Volvo L120E Volvo L120F Volvo L120G Volvo L120G Z Volvo L120H Volvo L150 Volvo BM L150C Volvo BM L150C Volvo L150C LB Volvo L150D Volvo L150E Volvo L150F Volvo

·        L150G Volvo L150H Volvo L160 Volvo BM L160 CO Volvo BM L180 Volvo BM L180 CO Volvo BM L180 HL Volvo BM L180C Volvo BM L180C Volvo L180C CO Volvo L180C HL Volvo BM L180C HL Volvo L180D Volvo

·        L180D HL Volvo L180E Volvo L180E HL Volvo L180F Volvo L180F HL Volvo L180G Volvo L180G HL Volvo L180H Volvo L180H HL Volvo L220D Volvo L220E Volvo L220F Volvo L220G Volvo L220H Volvo L250G Volvo

·        L250H Volvo L330C Volvo BM L330C LL Volvo BM L330C LL Volvo L330D Volvo L330E Volvo L350F Volvo

Wheeled Milling Equipment (MEW)

·        MW500 Volvo

Wheeled Pavers (PAW)

·        ABG3870 Volvo ABG4361 Volvo ABG4371 Volvo ABG5770 Volvo ABG5870 Volvo ABG6870 Volvo AGS 7.5 Volvo P4370B Volvo P5770C ABG Volvo PID:12766580 P5870C ABG Volvo PID:12783746 P6870C ABG Volvo PID:12763524 P7170 Volvo.

·        Paver Controls Volvo

·        PF161 Volvo PF2181 Volvo PF3172 Volvo PF3200 Volvo PF6160 Volvo PF6170 Volvo

 

 

Shipping & Delivery Policy

At D.A.S Tool Online, we supply both physical diagnostic products and digitally delivered products/services. Delivery times and methods depend on the type of product or service ordered.

Please read this policy carefully before placing your order.

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1. Physical Hardware & Product Shipping

Physical products such as diagnostic tools, OBD scanners, diagnostic interfaces, cables, adapters, laptops, accessories and other hardware items will usually be shipped from Asia, most commonly from Hong Kong or another suitable fulfilment location depending on stock availability and supplier arrangements.

All physical orders should be treated as international shipments unless clearly stated otherwise.

Please make sure your delivery details are accurate before placing your order. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address information provided by the customer.

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2. Processing Time

Orders are usually processed within 1–3 business days, unless stated otherwise on the product page.

Processing time may be longer for:

• custom diagnostic bundles;

• laptop-based diagnostic systems;

• products requiring testing before dispatch;

• products requiring software installation or configuration;

• special-order items;

• items awaiting supplier stock;

• orders placed during weekends, public holidays or busy periods.

If your order requires additional setup, configuration or compatibility checks, we may contact you before dispatch.

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3. Estimated Delivery Time

Estimated delivery times depend on your delivery country, courier service, product availability, customs clearance and other factors outside our control.

Most physical orders are delivered within approximately 7–21 business days after dispatch, although some deliveries may arrive sooner or take longer depending on the destination and courier service used.

These timeframes are estimates only. Delivery may take longer due to customs checks, courier delays, public holidays, weather disruption, incorrect address details, remote delivery locations or other circumstances outside our control.

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4. Tracking Information

Where tracking is available, tracking details will be provided after dispatch.

Please allow time for tracking information to update after the parcel has been collected or scanned by the courier.

If you do not receive tracking information within a reasonable time after dispatch, please contact us with your order number.

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5. Customs, Import Duties & Taxes

As physical products are generally shipped internationally, customs duties, import taxes, VAT, clearance fees or other local charges may apply depending on your country.

These charges are not included in the product price or shipping cost unless clearly stated otherwise.

The customer is responsible for paying any customs duties, import taxes, VAT, clearance charges or other fees required by their local authorities.

We are not responsible for delays caused by customs clearance, customs inspections, import procedures, unpaid import charges or customer failure to provide information requested by the courier or customs authority.

By placing an order, you acknowledge that your parcel may be imported into your country and may be subject to local taxes, duties or customs processing.

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6. Failed Delivery, Incorrect Address & Returned Parcels

If a parcel cannot be delivered because the address is incorrect, incomplete, inaccessible, refused, unclaimed, or because the customer fails to respond to the courier or customs authority, the customer may be responsible for any redelivery fees, return shipping fees, storage fees, customs charges or additional courier costs.

If the parcel is returned to us, we may offer redelivery at the customer’s cost. If a refund is agreed, original shipping fees, return courier costs, customs charges, handling fees and any other costs incurred may be deducted from the refund.

Please check your shipping address carefully before completing your order.

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7. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

Please provide:

• your order number;

• photos of the parcel;

• photos of the packaging;

• photos of the damaged or incorrect item;

• photos of all items received;

• a clear description of the issue.

Please keep all packaging and items until the issue is resolved, as the courier may require evidence for a claim.

Claims made late may be more difficult to verify, especially where courier damage, customs handling or missing items are involved.

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8. Product Testing Before Dispatch

Where appropriate, some diagnostic hardware may be tested before dispatch to reduce the risk of faults and setup issues.

This may include basic power-on checks, connection checks, serial number recording or software/driver checks.

For customised or configured products, packaging may be opened before dispatch for testing, installation or quality control purposes.

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9. Electronically Delivered Goods

All digital products will be delivered electronically. You will not receive physical items such as a hard drive, USB drive, disc or printed manual unless this is clearly stated on the product page.

Digital products may include, but are not limited to:

• diagnostic software files;

• repair manuals;

• wiring diagrams;

• EPC/parts catalogue files;

• PDF documents;

• download links;

• licence information;

• activation information;

• remote installation services;

• remote setup services;

• software configuration;

• driver installation;

• technical support services.

Once you have placed your order, we will usually contact you within 1–2 business days to arrange installation or provide the relevant download/access information.

Delivery times for digital products may vary depending on file size, software type, installation requirements, customer availability and internet speed.

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10. Remote Installation Requirements

Before remote installation, please make sure the following conditions are met:

• TeamViewer is installed on the device you want the digital product or software installed on.

• TeamViewer can be downloaded here: https://www.teamviewer.com/en/download/windows/

• Your device is connected to a stable internet connection.

• Your device is connected to its charger or power supply.

• You have provided any required order details, software details or compatibility information requested by us.

• Your device has enough storage space for the software/files being installed.

• Antivirus, firewall or security settings do not block the installation process.

We will provide further instructions on how to share remote access, usually via WhatsApp or email.

The process of sharing remote access normally takes only a few minutes. Once we have remote access to your device, you may leave the device aside while we carry out the installation or setup work.

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11. Installation Time

Installation can take several hours or, in some cases, several days depending on:

• the size of the files;

• the speed and stability of your internet connection;

• your device performance;

• download server speed;

• software complexity;

• installation errors;

• updates or configuration requirements;

• whether additional troubleshooting is needed.

Please be patient during the installation process and avoid doing anything that may interrupt the installation.

Do not:

• turn off the device;

• disconnect the device from its power supply;

• disconnect the device from the internet;

• close TeamViewer or remote access software;

• restart the device unless instructed;

• use the device heavily during installation;

• delete, move or modify installation files;

• interrupt the installation process without informing us.

If installation is interrupted due to customer-side issues, additional time may be required to restart or repair the installation process. Repeated interruptions or avoidable issues may result in additional support charges.

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12. Customer Availability for Remote Services

For remote installation or support services, the customer is responsible for being available at the agreed time and ensuring the device is ready.

If you miss an agreed remote installation appointment or your device is not ready, we may need to reschedule.

Repeated missed appointments, unavailable devices, poor internet connection or incomplete customer preparation may cause delays.

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13. Digital Delivery Completion

A digital product or service will be considered delivered once any of the following has occurred:

• a download link has been provided;

• files, documents or software have been sent;

• licence or activation information has been provided;

• remote installation has started;

• remote setup has started;

• software has been installed or configured;

• a support session has started;

• access to the purchased digital content or service has been provided.

Please refer to our Returns, Refunds, Warranty & Support Policy for information about cancellations and refunds for digital products and services.

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14. Orders Containing Both Physical and Digital Products

Some orders may include both physical hardware and digital services, such as a diagnostic interface with remote software installation.

In these cases, the physical product will be shipped according to the physical shipping process, while the digital service will be delivered electronically or by remote support.

The physical product and digital service may be delivered at different times.

For example, we may ship the diagnostic interface first and arrange remote installation after the customer receives the hardware.

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15. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

• courier delays;

• customs checks;

• import inspections;

• public holidays;

• severe weather;

• incorrect delivery details;

• customer unavailability;

• supplier delays;

• internet issues;

• software server issues;

• remote access problems;

• device faults;

• antivirus or firewall restrictions;

• payment verification delays.

We will do our best to assist where possible, but delivery and installation times are estimates and cannot be guaranteed unless expressly agreed in writing.

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16. Contact Us

If you have any questions about shipping, delivery, tracking, remote installation or digital delivery, please contact us with your order number.

We recommend contacting us before ordering if you are unsure whether a product is physical, digital, remote-installed, customised or supplied as part of a bundle.

 

Warranty & Aftersales Support Policy

At D.A.S Tool Online, we provide warranty and aftersales support for eligible physical products, digital products and remote services purchased directly from us.

Our warranty and support are designed to ensure that the product or service supplied by us works as described, within the limitations of the product, software, vehicle compatibility and customer setup.

Unless otherwise stated on the product page or agreed in writing, eligible products and services include 6 months of warranty and support from the date of delivery, digital delivery, installation or service completion.

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1. Support Period

We provide support for 6 months from the date your order is delivered, digitally delivered, installed or completed, unless a different support period is stated on the product page.

During this period, customers may contact us for reasonable technical support relating to the product or service purchased from us.

Support is provided to help with:

• product setup;

• basic troubleshooting;

• installation issues;

• software malfunction;

• driver issues;

• hardware fault diagnosis;

• remote installation issues;

• compatibility checks relating to the purchased item;

• warranty-related problems.

Support is provided free of charge in most cases where the issue relates directly to a product or service purchased from us and falls within the warranty/support period.

However, some advanced support, repeated support sessions, software reinstallation, training, vehicle-specific diagnosis or issues caused by the customer’s own device, vehicle, software, internet connection or misuse may be chargeable.

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2. Support Method

For ease of communication and faster response, support is provided through WhatsApp only, unless we agree otherwise.

Where remote access is required, we may use remote connection software such as TeamViewer, AnyDesk or another suitable remote support tool.

Customers are responsible for ensuring that:

• WhatsApp is available for communication;

• TeamViewer or the required remote access software is installed when needed;

• the device is connected to a stable internet connection;

• the device is connected to a charger or power supply;

• the customer is available to provide access when required;

• any requested order details, screenshots, photos, error messages or serial numbers are provided.

If we cannot provide support because the customer does not have a stable internet connection, cannot provide remote access, does not respond, or does not follow reasonable instructions, this may delay or limit the support we can provide.

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3. Digital Products & Software Support

For digital products and software-related services, our warranty/support covers the product or service working as described at the time of delivery or installation.

This may include support for:

• installation issues;

• software launch issues;

• missing files;

• corrupted files;

• basic configuration issues;

• software malfunction;

• reasonable troubleshooting;

• remote installation problems;

• software update or maintenance issues where included.

Our warranty/support does not guarantee that the software will perform every possible function on every vehicle, machine, ECU, operating system or hardware setup.

Functionality may depend on:

• vehicle make, model and year;

• ECU type;

• region;

• software version;

• licence/subscription status;

• hardware compatibility;

• internet connection;

• operating system;

• antivirus/firewall settings;

• customer device condition;

• customer knowledge and correct use.

Unless specifically confirmed by us in writing before purchase, we do not guarantee coding, programming, online functions, ECU flashing, key programming, immobiliser functions, module replacement, dealer-level functions or compatibility with every vehicle or device.

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4. Physical Hardware Warranty

Eligible physical products include a 6-month hardware warranty from the date of delivery, unless stated otherwise on the product page.

This warranty covers manufacturing defects and hardware faults that occur under normal use.

Physical products may include:

• diagnostic tools;

• OBD scanners;

• diagnostic interfaces;

• cables;

• adapters;

• laptops;

• accessories;

• other hardware supplied by us.

If a physical product develops a fault within the warranty period, we may first attempt to diagnose the issue remotely through WhatsApp, photos, videos, screenshots, serial numbers or remote access where appropriate.

Depending on the issue, we may offer:

• troubleshooting support;

• repair guidance;

• replacement parts where appropriate;

• repair of the item;

• replacement with the same or equivalent item;

• partial refund;

• full refund, where repair or replacement is not possible or reasonable.

The final warranty solution will depend on the nature of the fault, product condition, inspection result, product availability and whether the issue is covered under warranty.

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5. International Warranty Returns

Most physical products are shipped internationally from Asia, commonly from Hong Kong or another suitable fulfilment location.

If a product needs to be returned for warranty inspection, we will provide the correct return instructions and return address after the warranty claim has been reviewed.

Please do not return any item without approval. Items returned without prior approval may be refused, delayed or returned to sender.

Customers must package returned items securely and use a tracked shipping service. We are not responsible for returned items that are lost, damaged or delayed in transit due to poor packaging or unsuitable shipping method.

If the item is confirmed to have a manufacturing fault covered by warranty, we will provide a reasonable warranty solution.

If the item is tested and found not to be faulty, or if the issue is caused by misuse, incorrect setup, incompatible software, vehicle-side faults, customer equipment, failed updates, physical damage, water damage or unauthorised modification, the customer may be responsible for inspection costs, return shipping costs and any additional support charges.

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6. What Is Not Covered

Our warranty and support do not cover:

• customer misuse;

• accidental damage;

• physical damage;

• water or liquid damage;

• incorrect installation;

• incorrect voltage or power supply;

• vehicle-side faults;

• damage caused by failed updates;

• damage caused by incompatible software;

• damage caused by third-party software;

• unauthorised modification, repair or disassembly;

• normal wear and tear;

• consumable items;

• loss of data, files, software, settings or configurations;

• customer laptop faults;

• operating system faults;

• antivirus, firewall or security software restrictions;

• unstable internet connection;

• third-party account or subscription issues;

• unsupported vehicles or functions;

• customer error or lack of technical knowledge;

• products, software or services not purchased directly from us.

Warranty and support are provided only for products and services purchased from D.A.S Tool Online.

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7. Support Is Not Training

Our warranty and support are intended to ensure that the product or service purchased from us works correctly as described.

We do not provide free training on how to use diagnostic tools, software or repair information unless this is specifically included in the product or service purchased.

Our products and digital services are intended for customers with a suitable level of technical understanding, including DIY users, technicians, mobile mechanics and workshops.

Support does not include:

• teaching customers how to diagnose vehicles;

• training on every software function;

• coding or programming lessons;

• business or workshop training;

• explaining repair procedures;

• interpreting fault codes in detail;

• vehicle-specific diagnostic strategy;

• repeated “how to use” sessions;

• support for third-party products not supplied by us.

Training, advanced guidance, vehicle-specific help or repeated remote sessions may be available as a paid service where agreed.

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8. Customer Responsibilities

To receive support, customers must cooperate with reasonable troubleshooting steps and provide the information requested by our support team.

This may include:

• order number;

• product serial number;

• photos or videos;

• screenshots;

• error messages;

• vehicle make, model and year;

• operating system information;

• software version;

• description of the issue;

• remote access when required.

Customers must not attempt unauthorised repairs, modifications, updates, flashing, coding or software changes without understanding the risks. Damage caused by incorrect use, failed updates, unsupported actions or unauthorised modifications may not be covered by warranty.

Customers are also responsible for ensuring that any product, software or service purchased is suitable for their intended use before ordering.

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9. Response Times

We aim to respond to support requests as quickly as possible, but response times may vary depending on time zone differences, workload, public holidays, complexity of the issue and customer availability.

Support is not guaranteed to be instant. Some issues may require investigation, testing, supplier confirmation or remote troubleshooting.

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10. Expired Warranty or Support Period

After the 6-month warranty/support period has expired, we may still be able to provide support at our discretion.

Out-of-warranty support, software reinstallation, remote setup, advanced troubleshooting, repairs or replacement parts may be chargeable.

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11. Warranty Limitations

Our warranty and support do not guarantee uninterrupted use, permanent compatibility, future software updates, continued third-party server access, manufacturer support, online functions, future operating system compatibility or compatibility with every vehicle or diagnostic function.

Where software, apps, subscriptions, servers, licences or third-party services are controlled by another provider, we are not responsible for changes, restrictions, expiry, shutdowns or issues outside our control.

Our responsibility is limited to providing a fair and reasonable warranty/support solution for eligible products and services purchased directly from us.

Returns, Refunds, Warranty & Support Policy

At DAS Tool Online, we supply a combination of physical diagnostic products, software-related services, remote installation services, manuals, files and digital support. Because different product types have different return and refund rules, please read this policy carefully before placing your order.

By placing an order with us, you agree to this Returns, Refunds, Warranty & Support Policy.

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1. Physical Product Returns

For physical products, you may request a return within 14 days of receiving your order, provided the item is unused, complete, undamaged and returned in its original packaging with all accessories, cables, manuals, adapters, security seals, serial labels and included items.

Return requests must be made in writing before the item is sent back to us. Items returned without prior approval may be refused or delayed.

To be eligible for a return, the item must be:

• unused and in resaleable condition;

• returned with all original accessories and packaging;

• free from damage, marks, misuse or modification;

• returned with matching serial numbers, where applicable;

• not activated, registered, locked to an account, paired to a vehicle, updated, modified or used with software in a way that prevents resale.

The customer is responsible for return postage unless the item is confirmed to be faulty or incorrectly supplied by us.

Once we receive the returned item, it will be inspected and tested. If the item is returned in acceptable condition, we will issue a refund for the product price. Original shipping charges and return shipping costs may not be refundable unless required by law or unless the return is due to our error.

We reserve the right to refuse a refund or apply a reasonable deduction if the item is returned used, damaged, incomplete, missing accessories, missing packaging, modified, activated, locked, or no longer in resaleable condition.

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2. Non-Returnable Physical Products

Some physical products cannot be returned once opened, used, activated, registered, installed or connected, unless they are faulty.

This may include, but is not limited to:

• diagnostic tools that have been activated or registered;

• tools locked to a customer account;

• tools with used update subscriptions;

• cables, adapters or interfaces that show signs of use or damage;

• products supplied with software, licences or activation codes;

• laptops or devices that have been customised, configured, installed or prepared for the customer;

• special-order items;

• custom-built bundles;

• products damaged by incorrect installation, misuse, unsuitable power supply, failed updates, vehicle faults, water damage, physical damage or unauthorised modification.

If you are unsure whether a product is suitable for your vehicle, software, operating system or intended function, please contact us before ordering.

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3. Strictly No Returns or Refunds on Digitally Delivered Products and Services

Due to the nature of digitally delivered goods and services, we cannot accept returns or provide refunds once the digital product or service has been delivered, accessed, installed, activated, started or completed.

This includes, but is not limited to:

• PDF manuals;

• repair manuals;

• wiring diagrams;

• EPC/parts catalogue files;

• software files;

• download links;

• licence information;

• activation information;

• remote installation services;

• remote setup services;

• software configuration;

• driver installation;

• diagnostic software support;

• troubleshooting sessions;

• TeamViewer, AnyDesk or other remote support sessions;

• any other digital service or electronically supplied item.

A digital product or service will be considered delivered once any of the following has occurred:

• a download link has been provided;

• software, files or documents have been sent;

• installation has started;

• remote access has been accepted;

• software has been installed or configured;

• licence, activation or login information has been supplied;

• a support session has started;

• the customer has received access to the digital content or service.

You may request a cancellation and refund before your order has been digitally delivered or before the digital service has started.

Once digital delivery or service performance has started, the order becomes non-refundable except in the limited circumstances described in this policy.

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4. Physical Products Supplied With Software or Digital Services

Some physical products may be supplied with optional software setup, installation support, configuration, guides, files or other digital services.

Where an order includes both a physical product and a digital product or service, the digital part of the order becomes non-refundable once delivered, accessed, installed, activated or started.

If a return is accepted for the physical item, we may deduct the value of any digital product, software service, installation service, remote support, licence, activation, configuration work or other non-refundable service already supplied.

For example, if a diagnostic interface is returned but remote installation or software setup has already been completed, the refund may exclude the value of the completed digital service.

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5. Six-Month Warranty

DAS Tool Online provides a 6-month warranty on eligible physical products from the date of delivery, unless a different warranty period is stated on the product page.

The warranty covers manufacturing defects and hardware faults that occur under normal use.

During the warranty period, we may, at our discretion, offer:

• technical troubleshooting;

• repair guidance;

• replacement parts where appropriate;

• repair of the item;

• replacement with the same or equivalent item;

• partial refund;

• full refund, where repair or replacement is not possible or not reasonable.

The warranty does not cover:

• accidental damage;

• physical damage;

• water or liquid damage;

• misuse or neglect;

• incorrect installation;

• incorrect voltage or power supply;

• vehicle-side faults;

• damage caused by failed updates;

• damage caused by incompatible software;

• damage caused by third-party software;

• unauthorised modification, repair or disassembly;

• normal wear and tear;

• consumable items;

• loss of data, files, software, settings or configurations;

• problems caused by customer devices, laptops, operating systems, antivirus software, network issues or third-party accounts;

• functions that are not supported by the customer’s vehicle, software, subscription or licence.

Warranty claims must be reported to us as soon as possible after the issue is discovered. We may ask for photos, videos, serial numbers, screenshots, error messages, remote access or other evidence to help diagnose the issue.

If an item needs to be returned for warranty inspection, it must be securely packaged. The warranty decision will be made after inspection and testing.

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6. Six-Month Support

We provide 6 months of support for eligible products and services from the date of purchase, unless stated otherwise on the product page.

Support is intended to help with reasonable product setup, basic troubleshooting and warranty-related issues.

Support may include:

• basic setup guidance;

• installation guidance;

• driver guidance;

• compatibility advice;

• troubleshooting of obvious product faults;

• warranty diagnosis;

• reasonable remote support where included with the product or service.

Support does not include unlimited training, advanced vehicle diagnostics, coding lessons, programming guidance, business consultancy, repeated remote sessions, third-party software training, customer laptop repairs, operating system repairs, vehicle fault-finding, or support for tools/software not purchased from us unless agreed separately.

Advanced support, repeated support sessions, remote diagnostic assistance, software reinstallation, laptop repair, vehicle-specific troubleshooting or out-of-scope technical help may be chargeable.

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7. Software, Functionality and Compatibility

Vehicle diagnostic tools and software can vary depending on vehicle make, model, year, region, ECU type, software version, subscription status, online access, user knowledge and the condition of the vehicle.

We do our best to describe products accurately, but we cannot guarantee that every tool or software service will perform every function on every vehicle.

Unless specifically confirmed by us in writing before purchase, we do not guarantee:

• coding;

• programming;

• module replacement;

• online functions;

• key programming;

• ECU flashing;

• immobiliser functions;

• dealer-level functions;

• support for every vehicle model or year;

• compatibility with every laptop, operating system or existing customer setup.

Customers are responsible for checking compatibility before purchase. If you require a specific function, please contact us before ordering.

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8. Faulty Items

If you believe your physical product is faulty, please contact us with your order number, a description of the issue, photos or videos where possible, and any error messages shown.

We may first attempt to troubleshoot the issue remotely. Many diagnostic tool issues are caused by setup problems, driver issues, software configuration, vehicle faults, low battery voltage, incompatible vehicles or incorrect usage.

If we confirm that the item is faulty, we will advise the next step. Depending on the situation, this may be repair, replacement, partial refund or full refund.

If an item is returned as faulty but testing shows that it is working correctly, or the issue is caused by misuse, incorrect setup, incompatible software, vehicle faults or customer equipment, the customer may be responsible for return postage and any inspection or support charges.

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9. Incorrect, Missing or Damaged Items

If your order arrives incorrect, incomplete or damaged in transit, please contact us within 48 hours of delivery.

Please provide:

• your order number;

• photos of the parcel;

• photos of the packaging;

• photos of the item and accessories;

• details of what is missing, incorrect or damaged.

Claims made late may be more difficult to verify, especially where courier damage or missing items are involved.

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10. Cancellations

You may request to cancel an order before it has been dispatched, digitally delivered, customised, installed, activated or prepared.

If the order has already been dispatched, you may need to follow the physical product returns process.

If the order includes digital products, software services, remote installation, custom configuration or other personalised work, cancellation may not be possible once delivery, preparation or service performance has started.

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11. Refund Processing

Approved refunds will normally be issued to the original payment method.

Refunds may take several working days to appear depending on your payment provider or bank.

Where applicable, deductions may be made for:

• missing items;

• damaged packaging;

• used or reduced-value items;

• non-refundable digital products;

• completed services;

• remote installation work;

• software configuration;

• shipping charges;

• payment processing fees, where permitted;

• inspection, support or recovery costs where the issue is not caused by us.

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12. Customer Responsibility

Customers are responsible for ensuring that any product, software or service ordered is suitable for their intended use.

This includes checking:

• vehicle compatibility;

• operating system compatibility;

• software requirements;

• licence or subscription requirements;

• internet requirements;

• hardware requirements;

• regional limitations;

• whether the tool supports the specific function required.

We strongly recommend contacting us before purchase if you are unsure.

DAS Tool Online is not responsible for losses caused by incorrect product selection, unsupported vehicles, third-party software, customer misuse, failed coding/programming attempts, vehicle faults, data loss, business interruption, loss of income or consequential losses.

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13. Exceptions for Full or Partial Refunds on Digital Products and Services

In very rare circumstances, full or partial refunds may be offered for digital products or services.

These exceptions may include situations where:

• a supplied software licence has expired and we have no reasonable way to replace it;

• the software or digital service does not function as described and we are unable to fix it;

• we are unable to provide the digital product or service purchased;

• a fair resolution is required within the applicable warranty/support period.

The refund amount will be agreed in a manner that is fair and reasonable, taking into account the product/service supplied, the time used, any work already completed, and the nature of the issue.

Refunds will not be offered where the issue is caused by customer error, incompatible customer equipment, unsupported vehicles, third-party software, misuse, lack of required subscription, lack of required licence, internet/network issues, antivirus/firewall restrictions or expectations beyond the product description.

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14. Contact Us

Before returning any item or requesting warranty support, please contact us with your order number and a clear description of the issue.

Returns sent without prior approval may be refused or delayed.